Nourish · 23 hours ago
Provider Onboarding Associate
United States
Full-time
Remote
Entry Level
2+ years expNourish is on a mission to improve people's health through nutrition, aiming to create a patient-friendly healthcare system. The Provider Onboarding Associate plays a vital role in ensuring new Registered Dietitians are supported and ready to deliver care, managing their onboarding journey and enhancing provider experience.
Air TransportationCustomer ServiceFood and BeverageReservations
Responsibilities
Serve as the point of contact for new providers, developing deep expertise in Nourish's tools and processes to effectively support RDs
Support the development and enhancement of onboarding materials to help providers quickly learn Nourish's systems and processes
Pitch new providers on the value of joining Nourish and guide them through a streamlined onboarding process so they can start delivering care quickly
Proactively identify and troubleshoot challenges providers face during onboarding
Manage the onboarding inbox, answering provider questions via email, phone/zoom, and chat in a timely and professional manner
Work with cross-functional teams to ensure new providers have a strong start, using feedback to continuously improve our processes
Leverage key onboarding metrics - activation rates, satisfaction, and timelines - to continuously improve the provider experience
Qualification
Required
2+ years of experience in customer or internal support, sales, or implementation, ideally with a focus on provider support or customer experience
Excelled in fast-paced start-ups, particularly in healthcare operations, telehealth, SaaS, or tech, where quick thinking and adaptability are key
Hyper organized and skilled at managing a high-volume customer funnel, handling multiple interactions at once while ensuring no detail is overlooked
Excellent verbal and written communication skills and enjoy engaging with customers across phone, video, email, and chat
Can learn the process and assume ownership quickly, understanding a detailed process right after having it explained
Strong problem-solver who can think on your feet and offer creative solutions to optimize processes
Tech-savvy and comfortable using inbox management tools like Front. Can troubleshoot basic tech issues and stay up-to-date with an evolving product
Passionate about nutrition and wellness, and motivated to help others improve their health by expanding access to high-quality care
Legally authorized to work in the U.S
Company
Nourish
Nourish is a booking platform for personalized in-flight meals, allowing airlines to provide passengers with whatever meal they desire.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.4M2023-01-02Seed· $0.4M
Leadership Team
Thomas Eliopoulos II
CEO / Founder
Company data provided by crunchbase