Primary Services · 3 hours ago
Customer Service Representative - Energy
Houston, TX
Full-time
Hybrid
Entry Level
$19/hr - $20/hr
1+ years expPrimary Services is a company that values culture and supports career progression, and they are seeking a Customer Service Representative for a large client. This role is essential in resolving complex customer needs while contributing to customer satisfaction and revenue protection in a high-volume environment.
Human ResourcesStaffing Agency
Responsibilities
Research customer inquiries and determine appropriate actions to deliver solution-driven outcomes
Resolve non-routine customer requests and complaints related to billing, policies, and account issues
Educate customers on billing details and energy consumption using established procedures and guidelines
Record, process, and follow up on customer account commitments to support one-contact resolution
Support customers with online account access and mobile application requests
Apply active listening and empathy to build strong customer relationships and emotional connections
Adapt responses to unique situations while operating within corporate policies and procedures
Meet daily performance metrics, quality standards, and schedule adherence requirements
Provide guidance and direction to less experienced team members when needed
Perform additional job-related duties as assigned
Qualification
Required
High school diploma or GED required
Minimum of 1 year of customer service experience in a call center or customer-facing environment
Experience handling billing inquiries, account maintenance, or customer complaints
Working knowledge of customer service procedures, policies, and escalation practices
Ability to document interactions accurately within customer account systems
Basic computer proficiency, including navigating multiple systems simultaneously
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase