Greystar (International) · 1 day ago
Manager, Software Training
United States
Full-time
Remote
Mid, Senior LevelGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. The Software Training Manager leads the development of the Company’s software training curriculum and programs, ensuring effective training for team members.
Real Estate
Responsibilities
Provides input and assists in establishing annual goals and objectives by conducting needs assessments to determine business priorities related to software systems and creating business and project plans to meet identified needs
Participates in the design, development, and implementation of new or revised software and systems training programs by developing design specifications, authorizing participant and facilitator materials, producing support documents, tools, and job aids, and developing implementation schedules to ensure appropriate availability and access to training sessions and programs
Oversees the support/help desk operation by establishing and communicating service standards, response procedures, and workflows, analyzing issues and problems related to software systems and programs, and determining and implementing appropriate solutions, training, or maintenance as necessary
Maintains systems and databases for existing and new properties by running reports, developing and distributing training and manuals for system updates, and performing audits as necessary
Leads and/or participates in the due diligence and take-over process by providing training to site teams and others, and following up to support the transition and integration of the new properties into the Company
Communicates with management regarding the progress of software and systems training initiatives, participation, and impact on performance by creating and analyzing reports, gathering feedback from managers and team members, reviewing other Company reports related to benchmarks and performance metrics, and making recommendations for enhancing results
Supervises the team of software trainers by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
Qualification
Required
Bachelor's/Master's degree from an accredited college or university preferred in Information Systems Education/Training, etc
Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas
Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems
Demonstrated proficiency in property management software (preferably Yardi and Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed
Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management
Demonstrated ability to read, write, and communicate effectively to create and make presentations to team members at all levels, and to design and teach information systems training programs
Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs in order to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
H1B Sponsorship
Greystar (International) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase