AvalonBay Communities · 1 day ago
Call Center Trainer
LOC-10009-Virginia Beach Office
Full-time
Hybrid
Entry, Mid Level
1+ years expAvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes. The Call Center Trainer is responsible for facilitating training programs and ensuring optimal performance and a high-quality customer experience for new and existing associates.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Deliver approved new hire and ongoing training programs with an emphasis on customer service skills, product knowledge, and company policies and procedures
Collaborate with the Manager of Training & Quality Assurance to support the transition of associates from training to the production environment and ensure competency standards are met
Assist with the development, maintenance, and continuous improvement of training materials and support resources
Support quality improvement initiatives in partnership with the Quality Assurance team
Maintain current operational knowledge by taking calls, processing transactions, attending team meetings, conducting side-by-side observations, and participating in quality monitoring activities
Demonstrate strong facilitation skills with a dynamic and engaging classroom presence
Adapt training delivery methods to changing business needs with flexibility and professionalism
Qualification
Required
Bachelor's degree in education, Instructional Design, Human Capital Development, or a related field preferred, or equivalent experience
1–3 years of training experience in a call center, contact center, or shared services environment, or equivalent
Minimum of 2 years of call center or shared services experience preferred
Excellent verbal and written communication skills
Strong customer service knowledge with the ability to model best practices
Ability to create and deliver group presentations and written reports clearly and concisely
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Strong time management, organizational, analytical, and teamwork skills
Demonstrated consulting skills, including critical thinking, problem-solving, decision-making, and influencing
Benefits
Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
An employee stock purchase plan
A 20% discount on our incredible apartment homes
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase