LanceSoft, Inc. · 1 day ago
Customer Service Admin
Wichita, KS, US
Full-time
Onsite
Entry, Mid Level
2+ years expLanceSoft, Inc. is seeking a Customer Service Support professional to assist with customer enabling activities in the order management process. The role involves supporting claims management, optimizing internal processes, and resolving customer inquiries while ensuring a seamless customer experience.
Information Technology
Responsibilities
Support routine customer enabling activities of the order management process
Help execute well established customer service activities with regards to claims management
Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience
Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions as directed
Assist in updating internal stakeholders on claim status and support issue resolution
Support the generation of claim document documents as outlined in established processes
Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution
Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff
Qualification
Required
High school diploma, secondary education level or equivalent
Two years of related work experience
Preferred
Bachelor's Degree in a related field or equivalent experience
Proficiency with CRM Tools (Salesforce or similar)
Proficiency with ERP Tools (SAP or similar)
Two years of related work experience in customer facing environment or claims management
Detail Orientation
Accounting Experience (large transactions)
Good Communication Skills
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase