Microsoft · 4 hours ago
Technical Program Management
Redmond, WA
Full-time
Hybrid
Mid Level
$84K/yr - $165K/yrMicrosoft is a global leader in technology, and they are seeking a Technical Program Management IC2 to empower customers through differentiated experiences. This role involves serving as a technical subject matter expert to analyze customer feedback and influence the product roadmap while collaborating with various teams to unblock customer challenges.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Serve as a technical subject expert who helps guide customer feedback from intake through resolution
Manage a consistent, well‑documented feedback process that ensures issues are correctly routed, tracked, and followed through
Analyze customer scenarios, recurring challenges, and trends to surface clear insights
Maintain accurate systems of record so customer needs and product gaps are visible and actionable
Partner closely with engineering, product management, product marketing, and customer success teams
Communicate customer needs and product gaps in a clear, evidence‑based way that supports roadmap planning and prioritization
Coordinate follow‑through on high‑impact issues, ensuring customers see meaningful progress and closure
Share insights with field teams to support adoption programs and customer communications
Help refine customer scenarios to clarify underlying technical and product challenges
Track commitments, outcomes, and progress with engineering teams
Support customers and field teams by removing technical blockers that slow adoption or impact outcomes
Strengthen feedback loops so customer input continuously informs product improvement
Model inclusive, respectful collaboration across roles and disciplines
Support a learning‑oriented environment where feedback, curiosity, and growth are valued
Handle customer data responsibly and in alignment with security and privacy expectations
Qualification
Required
Bachelor's Degree OR equivalent experience
Preferred
Experience in technical program management, customer‑facing technical roles, or product‑adjacent roles (such as customer success or product operations)
Experience analyzing customer or field feedback and turning it into clear, actionable recommendations
Ability to explain technical concepts to both technical and non‑technical audiences
Strong collaboration skills across engineering, business, and customer‑facing teams
Familiarity with cloud‑based platforms, AI‑powered productivity tools, or enterprise software ecosystems
Exposure to Microsoft 365, Copilot, Copilot Studio, Power Platform, or comparable technologies
Experience working with enterprise feedback systems, issue tracking tools, or closed‑loop feedback processes
Comfort working with ambiguous problems and helping teams align around evidence‑based decisions
Working knowledge with Generative AI solutions and Agents (M365 Copilot, ChatGPT, Google Gemini, etc)
Understanding of Generative AI
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
Founded in 1975
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase