Community College of Philadelphia · 5 hours ago
Success Coach, City College for Municipal Employment
Philadelphia, PA
Full-time
Hybrid
Entry, Mid Level
$41K/yr - $68K/yr
2+ years expCommunity College of Philadelphia is a college committed to promoting a diverse and innovative work environment. The Success Coach serves as a primary point of contact for students enrolled in the City College Academy, providing case management, academic and workforce coaching, and facilitating connections to resources to ensure successful workforce pathway training and readiness for municipal employment.
E-LearningEducationHigher Education
No H1B
Responsibilities
Proactively provide targeted and individualized case management and support services to students enrolled in the City College Academy
Create individualized success plans (ISP) with and for each student on assigned caseload
Actively monitor and analyze data pertaining to students assigned to triage, prioritize, and inform outreach frequency and strategies
Document and collect data on students’ progress and level of participation in required programming toward meeting benchmarks
Assess the students’ need for services, resources, and supports, coordinate the connection to relevant departments, follow up and monitor connections to ensure barrier mitigation and removal
Facilitate and track the distribution of incentives for students on assigned caseload for data collection, reporting and budget purposes
Develop, coordinate, & facilitate regularly scheduled workshops for students that support academics, personal development, and workforce pathways
Actively participate in the City College Academy’s cross-functional team(s) focusing on recruitment, retention, and overall student success
Actively participate in Student Assistance Team (SAT) meetings with City College Academy staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting access, retention, completion, and successful transition into employment
Work with Success Navigators and other City College Academy staff on the planning, coordination, and facilitation of the application, intake, onboarding, bridging, and workforce placement transition efforts and events, including onboarding and orientation events, work-based experiences, graduation, etc
Develop and regularly disseminate engagement and status reports for assigned students
Provide transitional support to students that “stop out” of the City College Academy, including identification of alternative employment options and referral services
Work with other City College Academy staff to provide transitional support to graduates in need of work-based experiences
Collaborate with City College Academy staff and relevant College departments to develop and implement programming and policies leading to student participation, completion and workforce transition outcomes
Participate in professional development activities
Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds
Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner
Perform assigned duties in a manner consistent with the mission, goals, and core values of the College
Perform other duties as assigned
Qualification
Required
Bachelor's degree in education, workforce, social services or related field required. Any and all degrees must be from a recognized accredited institution
Two (2) years direct experience working in an education, workforce or social service environment along with experience working with culturally diverse populations required
Experience working with individual caseloads of students/clients providing case management required
Proficiency with Microsoft Office applications including Word and Excel required
Demonstrated competency in organizing data, maintaining files, and preparing reports required
Previous experience in creating and facilitating quality workshops and presentations for groups required
Excellent interpersonal, verbal and written communication skills to effectively interact with individuals from diverse backgrounds required
Exceptional organization and planning skills required
Ability to work in a team environment and collaborate with others required
Preferred
Master's degree preferred
Experience working in a higher education setting preferred
Experience working in-person and remotely to engage students and accomplish tasks preferred
Familiarity with integrated management software such as Banner, Starfish, as well as social media platforms preferred
Previous experience in the development and implementation of student programming leading to increased student access, retention and completion preferred
Benefits
College-paid medical, dental, drug, life and disability insurance
Tuition remission (for classes at the college)
Forgivable tuition loan (for classes at any accredited academic institution)
403(b) retirement plan with 10% College contribution with employee contribution 5%
Flexible spending accounts
Paid vacation, holiday and personal time
Partial remote work schedule for remote work eligible positions
Winter break: 1 week around the third week in December and New Years
Spring Break: 1 week in March
Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August
Company
Community College of Philadelphia
Community College of Philadelphia is a school that offers liberal arts, sciences, career technologies, and continuing education.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.2MKey Investors
National Telecommunications and Information Administration
2023-03-08Grant· $0.25M
2023-02-27Grant· $2.95M
Leadership Team
Alycia Marshall
President
Recent News
The Philadelphia Inquirer
2025-12-20
The Philadelphia Inquirer
2025-11-08
The Philadelphia Inquirer
2025-11-01
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