One Park Financial · 21 hours ago
Director of Communication
Dallas, TX, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expOne Park Financial (OPF) is a fast-growing FinTech company headquartered in Coconut Grove, Florida. They are seeking a high-impact Director of Communications to lead and scale OPF’s voice, data, and contact center communications infrastructure across sales and operations. This role involves defining and executing telecommunications strategy to support business growth and operational efficiency.
Financial Services
Responsibilities
Design, develop, and execute short- and long-term telecommunications strategies supporting contact center, sales, and operations organizations
Lead the architecture, implementation, and ongoing optimization of cloud-based telephony and network infrastructure
Oversee corporate voice, data, video, and contact center systems, ensuring high availability and performance
Manage and develop technical teams across telecommunications, network, and call center functions, including hiring, training, and performance management
Own vendor relationships, contract negotiations, and service-level agreements to ensure cost-effective and scalable solutions
Partner with executive, operational, and technical stakeholders to align communications strategy with business goals
Ensure network security, disaster recovery readiness, and compliance with federal, state, and industry regulations
Monitor system performance, identify risks, and drive continuous improvement initiatives to enhance contact rates and customer experience
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
10+ years of experience managing telecommunications environments supporting sales and operations organizations
Deep understanding of VoIP, data networking, wireless technologies, and security infrastructure
Extensive hands-on experience with cloud-based contact center and telephony platforms, including Amazon Connect, Amazon Bedrock, Five9, Zoom, or similar technologies
Proven experience leading technical teams and driving enterprise-level telecommunications strategy
Strong ability to translate technical concepts into actionable insights for operational and executive audiences
Demonstrated success improving system reliability, scalability, and contact performance in high-volume environments
Benefits
401(k) with company match
Health insurance
Dental & vision insurance
Life insurance
Paid time off
Office snacks
Monthly events
Collaborative and growth-oriented work environment
Company
One Park Financial
One Park Financial offers financial services that connect merchants with the most diverse and experienced private business lenders.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Powley
Chief Technology Officer
Douglas Pilzer III
Authorized Partner
Recent News
2025-09-19
Company data provided by crunchbase