FanDuel · 5 hours ago
Fraud and Risk Senior Associate
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $69K/yr
1+ years expFanDuel is the premier mobile gaming company in the United States and Canada, and they are seeking a Fraud and Risk Senior Associate to review and resolve complex fraud cases. The role involves training team members, developing fraud prevention policies, and collaborating with various departments to ensure compliance and enhance fraud detection.
Fantasy SportsGamingSports
Responsibilities
Deliver outstanding fraud support to our growing community of avid sports fans
Identify and implement improvements to processes to enhance fraud detection and support case handling
Conduct detailed investigation of various fraud cases and gather evidence to support findings
Perform advanced account due diligence and take necessary actions (change user status, refund, credit etc.) to mitigate further loss
Collaborate with other departments (CXR, Compliance, Responsible Gaming, CS etc.) to ensure compliance with regulatory requirements and communications
Work with cross-functional Fraud and Payments teams to identify and mitigate fraud risks
Provide regular reports and updates to management on emerging fraud trends and prevention efforts
Train and coach junior team members on fraud support, fraud detection, and case handling techniques
Additional tasks and projects as required by Supervisor or Manager
Qualification
Required
Intermediate to advanced experience in customer service
Intermediate to advanced understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries
Must pass required licensing as mandated by various state gaming and racing regulatory bodies
Deliver outstanding fraud support to our growing community of avid sports fans
Identify and implement improvements to processes to enhance fraud detection and support case handling
Conduct detailed investigation of various fraud cases and gather evidence to support findings
Perform advanced account due diligence and take necessary actions (change user status, refund, credit etc.) to mitigate further loss
Collaborate with other departments (CXR, Compliance, Responsible Gaming, CS etc.) to ensure compliance with regulatory requirements and communications
Work with cross-functional Fraud and Payments teams to identify and mitigate fraud risks
Provide regular reports and updates to management on emerging fraud trends and prevention efforts
Train and coach junior team members on fraud support, fraud detection, and case handling techniques
Willing and able to work flexible hours that include nights and weekends
Excellent verbal and written communication skills
Strong analytical ability
Preferred
A minimum of 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields
Bachelor's Degree in accounting, finance, criminal justice, or related fields
SQL experience
Proven experience with help desk software (Salesforce, Oracle etc.) and payment processors (Braintree, PayPal etc.)
Passion for sports and/or gaming industry
Benefits
Health plans to choose from (some as low as $0 per paycheck)
Programs for fertility and family planning
Mental health support
Fitness benefits
Generous paid time off (PTO & sick leave)
Annual bonus
Long-term incentive opportunities (based on performance)
401k with up to a 5% match
Commuter benefits
Pet insurance
Medical, vision, and dental insurance
Life insurance
Disability insurance
A 401(k) matching program
Paid personal time off
14 paid company holidays
Paid sick time in accordance with all applicable state and federal laws
Company
FanDuel
FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$416.2MKey Investors
Kohlberg Kravis RobertsShamrock Capital AdvisorsComcast Ventures
2020-12-03Acquired
2017-09-12Series E
2016-09-14Convertible Note· $55M
Leadership Team
Josh Ives
SVP Customer Experience Operations
Caralyn Cooley
Chief People Officer
Recent News
Sports Business Journal
2026-01-19
2026-01-13
2026-01-12
Company data provided by crunchbase