Orbus Software · 2 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expOrbus Software is a company that helps organizations understand their business through partnership and insight. As a Senior Customer Success Manager, you will guide flagship customers, driving adoption and value through the OrbusInfinity platform, while building trusted relationships with senior stakeholders and coordinating with cross-functional teams to enhance customer experience.
Information TechnologySoftware
Responsibilities
Own the customer journey across onboarding, adoption, renewal, and expansion
Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals
Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
Deliver product overviews and feature demonstrations tailored to customer use cases
Identify training gaps and provide enablement to promote deeper adoption
Partner with Sales to support account expansion opportunities
Work with Support, Services, and Product to resolve issues and advocate for customer needs
Participate in internal feedback loops to improve processes and customer outcomes
Help surface customer success stories for case studies, webinars, and user groups
Support renewals through continued demonstration of value and platform fit
Maintain accurate account data in Salesforce and Gainsight
Contribute to customer feedback processes and adoption tracking using defined success metrics
Qualification
Required
Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting
5+ years working with complex, high-touch enterprise accounts
Technical aptitude with the ability to convey product capabilities to non-technical stakeholders
Excellent communication skills across varying levels of seniority and customer types
Proven ability to influence, advise, and build trust with decision makers
Self-motivation and strong organizational skills to manage priorities and workflows independently
Experience in high-growth SaaS or technology environments
Preferred
Familiarity with Salesforce and Gainsight
Benefits
Generous time off: Everyone gets at least 25 days of paid annual leave.
Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.
Flexibility that works: Our hybrid model gives you the best of both worlds.
Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.
Company
Orbus Software
Software Solutions for Business and IT Transformation
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-12-16Private Equity
2021-01-12Acquired
Leadership Team
Steve Fulton
Chief Executive Officer
Recent News
2025-12-02
2025-07-16
Company data provided by crunchbase