CareerToolboxUSA · 1 week ago
Network Support Engineer
Maple Grove, MN
Full-time
Onsite
Mid, Senior Level
$60K/yr - $110K/yr
5+ years expCareerToolboxUSA, on behalf of Premier IT, is seeking a Network Support Engineer to assist clients with complex technical issues. The role involves troubleshooting, maintaining, and upgrading client networks, while providing high-level customer care and technical support.
MarketingSalesStaffing Agency
No H1B
Hiring Manager
Graham Riley
Responsibilities
Independently and as a team, provide technical support to clients through phone, email, and onsite visits
Support of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc. Operating Systems (10%)
Set up, configure, and install servers and workstations at client locations
Maintain and monitor backup solutions for our clients
Manage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, Fortinet
Recommend system improvements to ensure client networks meet industry best practices
Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Consultative mindset when interacting with clients
Qualification
Required
AA Degree in Networking or similar/and or Technical Certifications
5+ years at an IT Managed Services Provider, or 8+ years in a corporate IT environment
Experience using RMM tools with a ticketing service
Microsoft and O365 Administration
Cybersecurity
Strong attention to detail & follows through to completion
Hard-working, ability to multitask, and prioritize a complex SLA structure
Honest & dependable
Ability to work independently and in a team, with excellent problem-solving skills
College-level or higher grasp of the English language, both written and oral
Above-average interpersonal/customer service skills
Ability to communicate and connect with people
Occasional evening and weekend availability for on-call work
Location: Twin Cities, MN (Required)
License: Driver's License (Required)
Dependable/reliable transportation (Required)
Language: English (Required)
Work authorization: United States (Required)
Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status)?
Do you have a valid driver's license?
What is your level of proficiency in English?
Are you legally authorized to work in the United States?
Are you willing to undergo a background check, per local law/regulations?
Are you willing to take a drug test, per local law/regulations?
Are you comfortable commuting to this job's location?
How many years of Information Technology experience do you currently have?
How many years of work experience do you have with Windows Server?
How many years of work experience do you have with Microsoft Office?
How many years of work experience do you have in Computer Networking?
While the role is based out of our office in Maple Grove, MN, there may be occasions where an on-site visit to the client is required. Is this acceptable to you?
Preferred
Computer Science / Technology Degree (preferred)
Specialization in one or more of the following is preferred: HyperV, Virtualization, Remote Desktop, RemoteApp
VMWare server virtualization
Citrix NetScaler/XenApp/XenServer
Cisco ASA
Azure/AWS/GCP
VOIP
Cybersecurity
Benefits
Bonus: Performance-based
Great Company & Team!
Parking on-site and an easy commute
Ongoing Training Materials, Reimbursement for Certifications
PTO
IRA w/Company Match
Health/Dental/Vision
Company
CareerToolboxUSA
CareerToolboxUSA offers staffing services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
G
Graham Riley
Executive Career Coach & Job Search Strategist
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