Guardian Service · 5 hours ago
Customer Service Representative
Raleigh, NC
Full-time
Hybrid
Entry Level
1+ years expGuardian Service is transforming personal insurance to make coverage simpler, smarter, and more transparent. The Customer Service Representative is responsible for supporting members with their insurance and account needs, ensuring each member receives clear, accurate, and timely support.
Insurance
No H1B
Responsibilities
Provide unscripted, high-quality service to members via phone, email, and chat
Handle core servicing needs including billing questions, account updates, and coverage clarifications
Support members through the claims process by gathering details, validating eligibility, and setting expectations
Coordinate with partners or contractors to ensure timely resolution
Document all interactions accurately in internal systems
Follow open cases through to closure while keeping members informed
Escalate issues when needed while maintaining ownership of the member experience
Qualification
Required
1+ year of customer service experience in insurance, preferably personal lines
Strong verbal and written communication skills
Ability to learn and navigate multiple systems
High attention to detail and accuracy
Reliable, organized, and consistent in follow-through
Service-oriented mindset with professionalism and empathy
Benefits
Family health and wellness programs
401K
Paid time off
Paid holidays
Career advancement and development opportunities
Supportive and collaborative team environment
Branded company gear
Company
Guardian Service
We’re reinventing insurance shopping.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase