Mass General Brigham · 6 hours ago
Patient Liaison, International Patient Center
Boston-MA
Full-time
Onsite
Mid Level
3+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking an International Patient Liaison to serve as the primary contact for international patients, coordinating their care and providing exceptional customer service while managing scheduling and logistics.
Health CareHome Health CareMedical
Responsibilities
Serves as the designated representative for patients to coordinate their care in an assigned international market
Provides highest level customer service to all healthcare providers and government referral entities; MGB clinical and administrative departments; and patients and their families
Oversees all scheduling and logistical matters for international patients traveling to Mass General Brigham entities for clinical care
Acquires and maintains comprehensive knowledge of services provided by Mass General Brigham affiliated hospitals
Executes high-level requests which may require some flexibility to usual operational procedures with the highest degree of professionalism and judgment
Develops and maintains strong relationships with Mass General Brigham professionals, ancillary services, and affiliated hospitals to expedite coordinated care for patients and clients
Manages international patient’s care coordination by planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures
Manages letters of guarantee from embassies or insurance companies
Keeps in close coordination with patients and physicians of any issues that arise, including cancellation or rescheduling of services
Documents all communication in Customer Relationship Management (CRM) database and other internal systems; provides periodic data reporting
Maintains up to date knowledge of Mass General Brigham’s advances in technology and innovation
Tracks patient and referring entity preferences and metrics
Is or becomes an expert in electronic medical record and CRM systems relating to operational processes for current and prospective patients
Seeks and promotes MGB alignment for all international activity related projects
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: Focus on serving the community through collaboration and respect, Accountability, professionalism and commitment to growth and development, A commitment to quality, service, and exceptional performance
Other duties as assigned
Qualification
Required
Capable of providing outstanding customer service
Superior interpersonal skills to interact effectively with all levels of staff, patients, families, and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach
Ability to work independently, as well as a member of a multidisciplinary team
Experience coordinating multiple patient care activities at the same time in a matrix organization
Demonstrated ability to effectively work with individuals at all levels of the organization, including clinicians and leadership, is strongly encouraged
Problem solving & facilitation: Ability to think and address urgent patient and provider scheduling demands
Ability to take initiative and proactively identify problems and propose solutions
Exceptional organizational skills- ability to organize time and priorities effectively, asking for direction when appropriate
Flexibility to handle multiple tasks and deadline pressures
Ability to make decisions quickly and independently; must also understand when to escalate issues
Effective analytical skills; strong attention to detail
Ability to work well under pressure, to handle sensitive information, and to address multicultural matters
Excellent verbal and written communications skills
Proficiency in medical terminology, office automation and hospital registration
Proficiency in third party reimbursement, billing and collection processes required
Team player - works well with others
Ability to relate to patients from varied countries and backgrounds and to respond to their needs, showing much cultural awareness and sensitivity
Ability to manage a large and varied workload
Strong computer skills required
Bachelor's Degree required
3-5 years in a health care setting with clinical experience and administrative responsibilities preferred
Proven diplomacy and cultural competence skills as well as the ability to work with all levels of management and medical professionals both within and outside of the organization
Comprehensive knowledge of healthcare services, systems, and procedures
Preferred
Knowledge of EPIC and Salesforce preferred
Clinical or healthcare degree preferred
Familiarity with MGB environments preferred
Bilingual or Multilingual in Arabic preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
Research & Development World
2026-01-25
Longevity.Technology
2026-01-24
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