DMF Lighting · 1 day ago
Technical Product Support Specialist
Carson, CA, US
Full-time
Onsite
Entry Level
$20/hr - $35/hr
1+ years expDMF Lighting is a fast-growing leader in the lighting industry, and they have an exciting opportunity for a Technical Product Support Specialist in their customer solutions department. The role involves serving as the first point of contact for technical inquiries, troubleshooting product issues, and providing support to sales teams and end-users.
Electrical DistributionLightingManufacturing
Responsibilities
Serve as the first point of contact for technical inquiries via phone, email, live chat, or a ticketing system
Troubleshoot and resolve basic product issues related to installation, configuration, and performance for products such as LED fixtures and lighting control systems
Provide pre- and post-sales technical support to sales teams and end-users
Document customer interactions, troubleshooting steps, and resolutions clearly and accurately within a ticketing system
Escalate complex or unresolved issues to engineering teams and track their progress until resolution
Maintain and update internal knowledge base articles and documentation for common issues and solutions
Identify errors or omissions in customer facing documentation and work with relevant departments to resolve or improve
Stay up-to-date with new product launches, technical specifications, and industry standards by participating in regular training sessions
Assist with other technical and product-related tasks as assigned, such as creating wiring diagrams or conducting customer training
Assist with onsite customer service visits if required
Qualification
Required
Education: Associate's degree or technical school certification in a related field (e.g., electronics, electrical technology) is preferred
Experience: 1+ years of experience in a customer-facing role, preferably in a technical support, customer service, or inside sales position
Technical knowledge: Basic understanding of electrical systems, LED lighting, and common troubleshooting techniques is highly desirable
Customer service skills: Proven ability to provide excellent service and maintain a positive, patient, and professional attitude, especially during stressful situations
Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
Problem-solving: Strong analytical and diagnostic skills with keen attention to detail
Company
DMF Lighting
DMF Lighting is the manufacturer and distributor of LED downlighting products for residential and commercial purposes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Danesh
COO
Recent News
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