NEOGOV · 18 hours ago
P/T Student Success Coach
Main Campus - Toms River, NJ
Full-time
Onsite
Entry, Mid Level
$22.39/hr - $29.86/hr
2+ years expNEOGOV is associated with Ocean County College, which is seeking a Part-Time Student Success Coach. The role involves supporting student recruitment and enrollment while providing direct academic coaching to enhance student retention and success.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides holistic assistance for students; guides students throughout their time at the College; assists students in exploring options, setting goals, and creating a plan to achieve desired outcomes; communicates proactively with students throughout all phases of the student experience
Monitors student academic progress by using college administrative systems, and provides coaching, advice and referrals to internal and external resources and services, including crisis intervention and counseling, to address student needs
Manages student interactions through CRM system, including documenting interactions with students, and maintaining accurate, organized, completed, and detailed records; develops and maintains reports as required or assigned
Frequently and proactively communicates with students through telephone calls, emails, digital messaging, text messaging, and classroom visits and creates academic plans and strategies to improve students’ success
Administers and reviews results of non-cognitive assessments to make intentional outreach with students to support educational achievement
Develops knowledge of and adheres to College policies and procedures that relate to degree requirements, courses, course selection, scheduling, pre-registration and registration, and college admission
Works with various OCC offices to identify, recommend and refer students to appropriate services to meet the social and human services needs of students, including crisis intervention, counseling and follow-up as needed
Maintains working knowledge of services offered by College personnel and departments, and assists students in fully utilizing all the resources available to them at the College
Participates in designated training and/or conferences and stays up to date on departmental and institutional training, processes and procedures
Related project assistance and duties as assigned
Qualification
Required
Bachelor's Degree in psychology, social work, sociology, counseling, education, or related academic discipline
Two years of prior coaching or advising experience that provided direct student development services to students to traditionally under-served, academically at-risk and/or first generation student populations
Demonstrated commitment to diversity and inclusion and exceptional interpersonal skills
Ability to serve as a team or project leader and or assist with the supervision of others
Demonstrated proficiency with the use of Microsoft Office Suite and prior database experience that required the ability to create standard documents and reports and perform database maintenance activities; prior experience with web based tools
Benefits
Personal Time Off: OCC offers generous time off every fiscal year. Mid-year appointments will receive a prorated share of allotted time off.
Vacation: Twenty-five (25) Days
Sick: Thirteen (13) Days
Holidays: Fifteen (15) College Recognized Holidays
Pension Benefits: Participation in the New Jersey State Pension System is a requirement of eligible employees. This position is only eligible for the Defined Contribution Plan (DCRP). For more information visit: <https://www.state.nj.us/treasury/pensions/pension-info-active.shtml>
Employee Assistance Program: OCC offers all employees to take advantage of our Employee Assistance Program (EAP) for mental health support. This is a free and completely confidential service where EAP counselors provide assessment, support, and if needed referrals to additional services.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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