Property Leads · 9 hours ago
Customer Succes Specialist
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expProperty Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. The Customer Success Specialist is responsible for managing customer concerns and ensuring client satisfaction by providing timely support and communication. This role requires a customer-centric approach and involves working closely with the Sales & Customer Success Manager to enhance client relationships.
Real Estate
Responsibilities
Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve)
Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate
Reply to customers via email and text promptly in our CRM and ticketing system
Understand our client’s journey as a lead buyer at Property Leads
Follow all Property Leads policies when handling customer support inquiries
Work closely with our refund team to resolve a refund dispute that the lead buyer declined
Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed
Face and handle conflict professionally
Keep track of all customer's requests, inquiries, etc
Qualification
Required
Proven work experience with 2+ years of customer success
Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients
Help with building a client cult like following
Excellent communication skills, including listening and facing conflict head-on
Willing to work in a fast-paced environment
Self-sufficient and able to properly manage one's own time
Well-organized
Advanced time management skills
Strong interpersonal skills with the ability to connect and relate to our clients
Preferred
Real Estate knowledge is not required, but is a plus
Benefits
Competitive total compensation
Paid Sick Time
Company
Property Leads
Property Leads offers SEO-driven motivated seller leads for real estate investors, generating over 3000 leads monthly.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andy Kolodgie
Owner
Liz Hutz
Co-Owner
Company data provided by crunchbase