EXOS · 4 hours ago
Systems Engineer II
Austin, TX
Full-time
Onsite
Senior Level
5+ years expEXOS is seeking a Systems Engineer II to resolve complex Tier 2 issues and support various IT infrastructure components. The role involves troubleshooting advanced hardware and software issues, assisting with high-impact incidents, and participating in IT projects and on-call rotations.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Alli Boyle
Responsibilities
Resolve complex Tier 2 issues and act as an escalation point for Tier 1 support requests
Troubleshoot advanced hardware, software, operating system, network, and application issues
Independently analyze problems, identify root causes, and implement sustainable solutions
Assist with the resolution of high-impact incidents, partnering with senior engineers as needed
Document root cause analysis and corrective actions to reduce recurring issues
Support servers, network components, endpoints, and peripherals to ensure stability and performance
Perform server reboots, network troubleshooting, patching assistance, and basic infrastructure maintenance
Assist with monitoring system performance and identifying capacity or reliability concerns
Perform new hire onboarding, system setup, and access provisioning (Active Directory, permissions, group policies)
Deploy, configure, and support Windows-based devices and Microsoft 365 applications
Support printers, scanners, mobile devices, MiFi, and related peripherals
Maintain accurate documentation for procedures, configurations, and troubleshooting steps
Contribute to internal knowledge bases and assist in training Tier 1 and junior Tier 2 engineers
Participate in IT projects such as system upgrades, migrations, rollouts, and technology refresh initiatives
Assist senior engineers with testing, validation, and implementation tasks
Participate in a 24/7 on-call rotation as required
Perform after-hours or weekend work for maintenance, upgrades, or incident response when needed
Qualification
Required
5-7 years of progressive IT support experience, including advanced Tier 2 responsibilities
Strong experience with: Windows operating systems and endpoint support, Active Directory, user/group management, Group Policy, Microsoft 365 / Office 365 administration and support, PC hardware installation, troubleshooting, and deployment
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, basic switching/routing)
Excellent customer service, communication, and documentation skills
Experience supporting or assisting with server environments (Windows and/or Linux)
Exposure to virtualization technologies such as VMware or Hyper-V
Familiarity with patch management, backup processes, or disaster recovery concepts
Relevant certifications such as: Microsoft Modern Workplace, Network+ or Security+, Microsoft, Cisco, or equivalent vendor certifications
Ability to lift up to 50 lbs
Ability to travel occasionally as required
Company
EXOS
At EXOS, we provide the critical support organizations need to protect, strengthen, and grow as technology and business needs continue to evolve.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Sondhi
Chief Executive Officer
Chris Norris, MBA
CONTRACTOR - SharePoint Administrator / Sr. Business Analyst / Dynamics CRM Administrator /
Company data provided by crunchbase