RWJBarnabas Health · 2 hours ago
Financial Counselor (Customer Service) - Bilingual English/Spanish preferred
Lakewood, NJ
Full-time
Onsite
Mid Level
$22.50/hr - $30.28/hr
4+ years expRWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits and available assistance programs while acting as a patient advocate.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
Screen patients for eligibility programs and submit applications timely for approval
Create financial estimates and collect point-of-service payments when appropriate
Educate patients and families on financial responsibility, coverage options, and available resources
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution
Qualification
Required
High School Diploma or GED required (or completion within one year of hire)
Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills, English/Spanish, required
Preferred
Familiarity with medical terminology and insurance verification preferred
Prior experience in hospital admissions or patient financial services preferred
Benefits
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
Paid Time Off (PTO)
Short & Long Term Disability
Life & Accidental Death Insurance
Health Care/Dependent Care Flexible Spending Accounts
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
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