U.S. Tennis Association of New England (USTA New England) · 1 day ago
Local League Coordinator - Southern Connecticut
Westborough, MA
Full-time
Hybrid
New Grad, Entry Level
$44K/yr - $49K/yrUSTA New England is a not-for-profit organization dedicated to promoting and developing tennis in the region. The Local League Coordinator is responsible for managing recreational adult league tennis, providing customer service, building relationships with partners, and ensuring the successful operation of local programs and events.
Sports
Responsibilities
Demonstrate, through actions and interactions with others, a commitment to USTA New England's purpose, mission, and values
Promote and administer recreational, adult league tennis (USTA League) in designated communities to ensure successful delivery and growth of the program. This includes but is not limited to:
Coordinate and attend meetings (virtual or in person) with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis
Coordinate team and player registration
Communicate with facilities on availability; set and administer schedules while adhering to Section and National deadlines
Ensure compliance with local procedures and regulations when administering the program
Familiarize and communicate local league information to participants accurately
Resolve conflicts that may arise amongst participants. Communicate any escalated issues that could arise to department leadership/supervisor
Communicate and confirm team participation for post-season play
Monitor program platform to ensure compliance with local regulations and communicate & correct any violations in a timely manner
Verify program & player eligibility, site availability, and compliance with organizational policies, procedures, and regulations
Conduct virtual or in-person meetings with team captains, as necessary
Assist interested players in getting connected to teams and facilitate new team generation when pockets of players of similar rating level and eligibility level exist
Provide customer service to business customers and other internal & external customers in compliance with organizational standards
Collaborate with the USTA Leagues department, other USTA New England departments, and volunteer committees, and implement recreational adult tennis league offerings to provide an opportunity for everyone to play
Assist in development of new programs to encourage unique and total participation growth
Support current and recruit new volunteer captains. Provide appropriate support for captains and players
Make recommendations and, where not available, outline standard program operating procedures for administering the program
Collaborate with the Marketing Department to coordinate a local marketing plan for promotional purposes
Build relationships with partners, players, facilities and other key stakeholders that support the growth of tennis in alignment with the organization’s strategic plan and department goals
Assist facilities and players to join the USTA League system, recruit players to become captains, and assist in forming teams
Administer and coordinate opportunities for new and returning tennis players to participate in USTA League play
Identify and resolve local league issues
Inform department leadership/supervisor of issues, decisions, and progress made. Submit updated goals and activity reports to the supervisor
Build positive relationships with other LLCs, Section staff, and volunteer State League Committee members
Ensure best practices and accurate information is provided to customers (league players) and stakeholders
Assist in data collection and analysis that will enable the USTA League department to understand participation trends and ensure growth
Create, distribute, and evaluate program participation surveys. Summarize insights and make recommendations internally and externally to strengthen the player experience
Provide insight for the annual budget process in coordination with the supervisor
Assist in hosting championship events, when necessary. This could include serving as a Tournament Director, Site Director, and/or Assistant Site Director
Other duties and responsibilities may be assigned
Qualification
Required
High school diploma or equivalent required
Must live in the New England Section
Must be able to work some flexible hours, including evenings and weekends
Proficient with Google Drive and Microsoft Office Suite
Prior experience with Excel/Google Sheets
Savvy in learning new technology platforms
Familiarity with TennisLink and understanding of tennis preferred
Self-motivated, action-oriented, and resourceful in accomplishing work
Enjoys problem-solving and helping others in a commitment to best-in-class customer service
Has a good foundation of methodical, personal organization that gives confidence to reach deadlines and achieve outcomes even when there are multiple priorities
Always searching for new ways to be more effective and grow participation in our programs
Able to deal with ambiguity and effectively cope with change
Inclusive thinker who ensures that programming reflects the diverse populations of New England
Accountable for measurable, high-quality, timely, and cost-effective results
Skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly
Utilizes data and quantitative/qualitative feedback to drive decision-making and support the mission & vision
Ability to prioritize tasks and to delegate them when appropriate
Excellent time management skills with a proven ability to meet deadlines
Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources
Comfortable coordinating particular tasks and operations for on and off-site events
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, paid holidays, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), access to employer-paid EAP, and learning and development programs to learn on the job.
Mental and emotional wellness: Resources for overall well-being, including personal coaching and meditation benefits.
Other cool perks: Optional pet insurance, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
U.S. Tennis Association of New England (USTA New England)
USTA NEW ENGLAND, INC.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Lindsey Keeler, CAE
Chief Executive Officer
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