Agora · 21 hours ago
Billing & Collections Specialist (English/Hebrew)
New York, NY
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expAgora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. They are seeking a Billing & Collections Specialist to ensure a smooth, accurate, and customer-centric billing and collections experience, managing day-to-day operations and collaborating with internal teams and customers.
FinTechPropTechReal EstateReal Estate InvestmentSoftware
Responsibilities
Process and issue accurate invoices for recurring and one-time services in a timely manner
Partner with cross-functional teams to ensure correct pricing, account setup, and billing configurations
Maintain billing schedules and ensure alignment with contractual terms
Play a key role in end-to-end system and data monitoring within the order-to-cash process to support accurate invoicing
Monitor accounts receivable and proactively follow up on overdue balances
Communicate with customers professionally and empathetically to resolve payment issues or disputes
Collaborate with Sales, Customer Success, and Operations teams to manage escalations and identify solutions
Support the achievement of KPIs related to cash collections and aging balances
Provide timely, high-quality support to customers on billing-related questions
Respond to inquiries regarding invoices, payment schedules, and account balances
Support the U.S.-based GTM team, including joining customer calls as needed
Partner with internal stakeholders to resolve complex or sensitive billing matters
Receive and review customer contracts, accurately documenting all relevant details in internal systems
Ensure billing is executed in accordance with contract terms and agreed-upon schedules
Maintain precise records of billing actions, updates, and customer communications
Identify opportunities to improve billing and collections workflows for efficiency and accuracy
Participate in testing and implementation of system enhancements and new tools
Help develop and document standard operating procedures for billing and collections
Qualification
Required
2+ years of experience in Billing and Collections operations
Hands-on experience with tools such as Stripe, NetSuite, and HubSpot
Fluency in English and Hebrew (written and spoken)
Strong customer-first mindset with a collaborative approach
Advanced proficiency in Excel
Excellent communication skills and comfort working cross-functionally
High attention to detail with a strong focus on accuracy and follow-through
Benefits
Opportunity to make a real impact in a fast-growing global SaaS company
Exposure to cross-functional teams and leadership across Finance, GTM, and Operations
A culture rooted in trust, ownership, and continuous improvement
Competitive compensation, benefits, and room to grow
Company
Agora
Agora is a comprehensive platform empowering firms with efficient workflows and seamless operations to scale their businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$63.89MKey Investors
Qumra CapitalInsight PartnersAleph
2024-05-16Series B· $34M
2022-08-17Series A· $20M
2021-11-03Seed· $9M
Leadership Team
Bar Mor
Co-Founder & CEO
Lior Dolinski
Co-Founder, CPO
Recent News
EIN Presswire
2025-12-02
Company data provided by crunchbase