Stance Health Solutions, uniting SG Homecare and Western Drug · 5 hours ago
PATIENT SERVICE TECHNICIAN
Tustin, CA
Full-time
Onsite
Entry Level
1+ years expStance Health Solutions, which unites SG Homecare and Western Drug, is looking for a Patient Service Technician to ensure the safe delivery and setup of medical equipment while providing exceptional customer service. The role involves extensive driving, educating customers on equipment use, and maintaining compliance with regulations.
Hospital & Health Care
Responsibilities
Delivers and sets up required equipment in the customer’s residence or healthcare facility
Educate customers in the proper use and care of respiratory and durable medical equipment
Complies with all applicable company policies and procedures
Develops and maintains working knowledge of: Current Home Medical Equipment (HME) products and services offered by SG Homecare
All applicable governmental regulations
Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines
Completes written patient visit reports, following setup and follow-up visits, as required
Assists in resolving customer equipment problems
Fulfill administrative needs and process all orders in a timely, accurate manner
Promotes services and products to referral sources in the community, as appropriate
Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare
Assists with the implementation of quality improvement to meet company, state, and federal standards
Maintains home oxygen systems through regularly scheduled visits to customers
Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies
Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures
May be required to clean, disinfect, and assist with equipment repairs
Ensure that the vehicle is always fueled and ready for use
Keep mileage records and repair records up-to-date
Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
Other duties as assigned
Must participate in mandatory on-call and call-back program to respond to emergencies
Qualification
Required
Possesses high school diploma or equivalent
A valid driver's license in good standing and at least one year of driving experience to perform the job safely
Excellent navigation skills and proficiency in using navigation applications to determine the best route
Time management and organizational skills to keep track of deliveries and stay on schedule
Exceptional communication skills and interact professionally with clients
Physical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicle
Must be punctual and dependable to arrive at destination on time
Ability to read maps, research, and plan for traffic, construction, and weather delays
Must be able to travel by plane and automobile (if necessary)
Must be available to work evenings, weekends, and holidays if needed
Preferred
Previous experience or successful completion of training for home medical equipment preferred (not necessary)
Company
Stance Health Solutions, uniting SG Homecare and Western Drug
Stance Health Solutions is a patient-centric healthcare company that enables our customers to live comfortably at home by providing reliable services and innovative solutions for every stage and every age.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase