SMARTFOX · 22 hours ago
Learning Specialist
Sunnyvale, CA
Contract
Hybrid
Entry Level
$29/hr - $29/hr
1+ years expSMARTFOX is a company focused on delivering online training through its learning system technology. The LMS Administrator is responsible for the administration and maintenance of the learning management system, assisting with data migrations, troubleshooting system issues, and providing training and support to users.
Information TechnologySoftwareStaffing Agency
Responsibilities
Develops knowledge of SMARTFOX's LMS support model and system functionality
Monitor support case queue and troubleshoot & resolve basic support issues
Escalate support issues as necessary
Assist LMS Administrator 3 with UAT business testing
Utilizes Agile/Veeva workflow in ongoing implementation tasks
Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features
Ensure the product complies with all global legal and regulatory obligations
Monitoring, follow-up, and close out of LMS support incidents
Run system reports
Complete special projects as assigned
Qualification
Required
Proficiency in troubleshooting and resolving LMS technical issues quickly
Intermediate LMS Admin experience to assist with training assignments
Basic customer service skills to support the ticketing system and interact with users and stakeholders effectively
Intermediate experience with LMS navigation, issue troubleshooting, and intermediate support
Experience in customer support or customer service utilizing a support ticketing system
Strong communication skills to work effectively in a team and handle client requests
Strong attention to detail
Ability to stay organized and manage multiple tasks
Ability to work well with a team and independently
Interpersonal and analytical skills
Ability to learn and grow
High school diploma/Secondary Education or equivalent; vocational training and/or on-the-job training
Preferred
Typically requires 1-2 years of related experience
Company
SMARTFOX
We Are Increasing Business Success With Technology. Recruiting is time-consuming especially if you don’t have the right agency working for you.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase