TerraClear Inc · 1 week ago
Customer Success Representative - Sioux Falls, SD or Des Moines, IA
Sioux Falls, SD
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expTerraClear applies artificial intelligence and robotics to transform agricultural intelligence, helping farmers make informed decisions. They are seeking a Customer Success Representative to ensure customer satisfaction and contribute to the retention and growth of their customer base through effective support and engagement.
AgricultureIndustrial AutomationMachine LearningRobotics
Responsibilities
Develop a deep understanding of our products and services to effectively educate and support customers
Serve as the main point of contact for customers, addressing their needs and resolving issues promptly
Help customers achieve their desired outcomes by providing strategic advice and support to growers, field sales, inside sales and referral partners
Own all post-sale customer engagement activity including on-boarding, product and usage training, and regular monitoring of map and service delivery
Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross-sell opportunities
Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement
Act as a liaison between customers and internal teams (e.g., sales and marketing, product development, engineering, and finance) to ensure customer feedback is communicated and addressed
Create and manage a customer health monitoring system including; touch activity, satisfaction, and loyalty scores
Qualification
Required
+ 2-3 years of proven success in a customer service oriented role responsible for driving retention and growth of assigned customer base
+ 2-3 years with farming and farm practices
+ 2-3 years using CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
+ Strong analytical skills with the ability to create and interpret customer data and metrics
+ Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
+ Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
+ Excellent problem-solving skills and a proactive approach to addressing customer issues
+ Ability to manage multiple customers and projects and priorities
Preferred
+ Familiarity and comfort discussing technology (AI, software, automation)
Benefits
Pre-IPO stock options (tax-advantaged ISOs)
Competitive base salary
Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
Generous paid time off and holidays
401(k) Plan
An inclusive and tight company culture that is mission driven
Company
TerraClear Inc
TerraClear develops precision agriculture solutions that combine AI, computer vision, and robotics to help growers prepare and manage fields more efficiently.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$53.42MKey Investors
Madrona
2024-04-01Series A· $15.31M
2021-05-26Series A· $25M
2019-05-01Seed· $6.1M
Leadership Team
Mary Reeder
Vice President Of Development
Vivek Nayak
Vice President Strategy & Operations
Recent News
Google Patent
2024-10-27
Company data provided by crunchbase