Intuit · 23 hours ago
Group Manager OOP
San Diego, CA
Full-time
Onsite
Director/Executive
8+ years expIntuit is a global technology platform that helps customers overcome financial challenges. The Group Manager will lead the Customer Resolutions and Recovery Team, focusing on community engagement strategies and optimizing AI-driven interactions.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead and execute an enterprise-aligned community engagement strategy across multiple Intuit business units, ensuring scalable, high-quality customer experiences that support customer success and reflect Intuit’s culture of empathy
Identify and deliver AI-enabled intervention opportunities that drive predictive and proactive customer engagement, enabling customers to solve problems efficiently while accelerating access to expert support within community environments
Manage and develop a high-performing, distributed organization, including 4+ direct reports and 30+ team members, with a strong focus on coaching, performance management, and career development
Operate effectively within a heavily matrixed environment, partnering closely with Product, Engineering, GEO, Care, Data, and Marketing teams to align community insights and Voice of the Customer with product roadmaps and business priorities
Own optimization of User Generated Content (UGC) and expert response quality, ensuring empathetic, accurate, and authoritative solutions remain a trusted source of truth for AI-driven discovery and GEO outcomes
Translate community data and customer insights into actionable recommendations, using qualitative and quantitative analysis to inform decisions, prioritize investments, and drive measurable business impact
Drive operational excellence and continuous improvement, leveraging experimentation, test-and-learn approaches, and data-driven decision-making to scale what works and quickly course-correct when needed
Champion adoption of AI-enhanced workflows and tools for both customers and experts, reducing friction, improving efficiency, and thoughtfully challenging legacy processes
Maintain a 'One Intuit' mindset, balancing the needs of individual business units with enterprise-level goals and ensuring consistent execution across teams
Build strong, trust-based relationships with internal stakeholders, influencing without authority and serving as a key partner in delivering community-led and AI-enabled customer success outcomes
Qualification
Required
Bachelor's degree required; advanced degree preferred, or equivalent practical experience
8–10 years of experience in community, customer success, or related roles, with a demonstrated ability to transform organizations and improve business performance through innovative problem-solving
Proven experience leading large-scale community engagement organizations, including ownership of the technical platforms and expert ecosystems that power them
Strong people leadership and mentoring capabilities, with a track record of leading change and developing high-performing teams in fast-moving, matrixed environments
Demonstrated success driving results through innovative, data-informed problem-solving that delivers measurable business impact
Exceptional communication and interpersonal skills, with the ability to influence, collaborate, and build lasting relationships with customers and internal stakeholders
Comfort operating in ambiguous, self-directed environments, with the confidence to experiment, learn quickly, and deliver results at speed
High degree of integrity and discretion, with the ability to handle sensitive and confidential information appropriately
Customer-obsessed and empathetic mindset, paired with deep curiosity about customer needs and behaviors
Deep understanding of AI-enabled and human-led customer engagement, including how User Generated Content (UGC) and Voice of the Customer (VoC) drive GEO success
Strong analytical skills, with the ability to evaluate, size, and analyze community data to generate actionable insights and recommendations
Excellent verbal, written, and interpersonal communication skills
High level of integrity and discretion to handle confidential information
Confidence to experiment, learn quickly, and deliver results fast
Deeply curious and empathetic to customers
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase