Zoom · 10 hours ago
Senior Software Engineer: AI-Native Application
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $271K/yr
5+ years expZoom is seeking a Senior Software Engineer specializing in AI-native applications to help build next-generation Contact Center applications. The role involves designing and implementing robust AI-native systems, developing scalable backend services, and collaborating with data scientists and product managers to create intelligent solutions for customer engagement.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Building AI-native Systems: Design and implement robust AI-native contact center architectures (e.g., ReAct, Multi-Agent Systems) that can autonomously plan and execute complex workflows
Developing Backend scalable services using Java and Spring Boot to support high-performance AI applications
Designing and optimizing prompt strategies, context management systems, and agent memory to ensure high accuracy and relevance in LLM responses
Building logic for decomposing ambiguous user requests into executable steps, handling dependencies and error recovery in non-deterministic AI flows
Engineering observability and evaluation frameworks to monitor agent performance, latency, and correctness in production
Partnering with data scientists and product managers to translate complex analytical requirements into reliable engineering solutions
Qualification
Required
Hold a BS or MS in Computer Science, Engineering, or a related field, with 5+ years of professional software engineering experience
Develop backend systems using Java (Spring Boot) or Python, including RESTful APIs and microservice-based architectures
Design AI agent–based applications using advanced reasoning and orchestration patterns such as ReAct, Chain-of-Thought (CoT), and multi-agent systems
Engineer and optimize prompts for complex reasoning tasks, while managing LLM context windows and long-term memory using techniques such as vector databases
Model and maintain scalable data solutions with a solid understanding of SQL and NoSQL database design
Apply data analysis and statistical concepts to inform system design and AI behavior evaluation
Implement real-time AI response delivery using streaming protocols such as Server-Sent Events (SSE) or WebSockets
Build high-concurrency, asynchronous systems using modern async programming models (e.g., Java CompletableFuture, Reactive Streams)
Implement and debug distributed, multi-agent systems using observability tools and distributed tracing frameworks like OpenTelemetry
Create production-grade AI evaluation and orchestration pipelines (LLMOps). Leverage vector databases (e.g., Pinecone, Milvus), semantic search, AI orchestration frameworks (e.g., LangChain, Semantic Kernel, AutoGen), and large-scale data platforms or OLAP databases (e.g., ClickHouse)
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase