Microsoft · 6 hours ago
Principal Customer Experience Program Manager - CTJ - TS/SCI
Reston, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $275K/yr
6+ years expMicrosoft has an exciting opportunity for a Principal Customer Experience Program Manager in the MSC Team, responsible for customer deployments within air gapped environments. The role involves managing strategic projects, interfacing with stakeholders, and ensuring effective communication to drive customer adoption of Azure services.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams
Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals
Communicate effectively to keep all the stakeholders (internal Microsoft and customer) informed of the progress of the project, issues, blockers, successes, and impact to drive adoption and realize value
Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects
Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions
Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback
Be Voice of Customer to share insights and best practices and partner with engineering, compliance, commerce, legal, and other Microsoft teams to gather feedback and translate customer demand signals into platform priorities to improve or unblock Azure solutions
Embody our culture and values
Qualification
Required
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
3+ years of experience managing cross-functional and/or cross-team projects
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI)
Ability to meet Microsoft, customer and/or government security screening requirements
Successful verification of the stated security clearance to meet federal government customer requirements
Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred
Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, or related field
12+ years experience in engineering, product/technical program management, data analysis, or product development
10+ year(s) experience managing cross-functional and/or cross-team projects
10+ year(s) experience leading and managing customer facing projects
Dependable communication skills, verbal and written, with experience communicating to multiple stakeholder groups such as engineering, customers, end-users, and executives
Ability to work in a dynamic, fast-paced environment with lots of context switching
Proven initiative and influence with demonstrated ability to solve challenging and complex problems requiring the effort and impact of a diverse cross team
Demonstrated ability to engage with customers and partners to understand their business needs and priorities
Project Management Professional (PMP) Certification or other relevant industry certification
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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