SPECTRAFORCE · 10 hours ago
Business Analyst (Mainframe DB2)
Chicago, IL
Contract
Hybrid
Mid, Senior Level
$50/hr - $50/hr
3+ years expSPECTRAFOR is a company seeking a Business Analyst III to lead IT initiatives and provide technical support for systems in supply chain management. The role involves acting as a technical subject matter expert, ensuring operational stability, and delivering innovative solutions while providing second level production support.
ConsultingCRMInformation TechnologyLegal
No H1B
Hiring Manager
Vinay Vallepu
Responsibilities
Technical SME for multiple assigned systems, services and applications for an identified functional area
Responsible for leading small to mid-size project solution delivery activities leading the below listed delivery activities:
Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements
Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes
Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment
Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed
Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes
In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover
Participate in Solution Implementation & Postproduction Hyper Care Support
Responsible for and drives all second level and third level technical support for application and systems services for a specifical functional area
Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on an as needed basis
Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for small to mid-size software supplier relationships
Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
Leads root cause analysis on complex issues and recommends opportunities for continuous performance improvement of systems including through suppliers
Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards
Partners to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
Responsible for identifying and driving proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed
Qualification
Required
Bachelor's degree in computer science, CIS or related (or equivalent related work experience)
3 or more years of equivalent experience in relevant job or field of technology
Experience in an advanced role or technical capacity, leading teams directly or indirectly
Experience in guiding, training or onboarding team members in relevant technologies, capabilities or skills
Master's use professional concepts and functional expertise
Takes on small to medium projects from start to finish and works independently on these efforts with minimal direction required
Works on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors
Possess an innate desire to produce quality work
Has the desire and ability to trace issues to their source, even when those issues lie outside the boundaries of the code
Exercises judgment within defined procedures and practices to determine appropriate action
Experience in Agile teams and or Product/Platform based operating model
Preferred
Master's Degree in relevant field of study
Additional training or certifications in relevant field of study
Experience in retail or grocery preferred
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase