NextGenPros Inc · 14 hours ago
Service Now Developer (Agentic AI)
Santa Clara, CA
Contract
Hybrid
Mid, Senior Level
3+ years expNextGenPros Inc is seeking a ServiceNow Developer with experience in Agentic AI. The role involves designing and maintaining automated workflows, creating AI agents for various business processes, and ensuring compliance with best practices and regulations.
Information Technology & Services
Hiring Manager
Priyanshu Agarwaal
Responsibilities
Designs, develops, and maintains automated workflows and solutions using ServiceNow's Agentic AI framework
Creates artificial intelligence agents that can be used for various use cases in areas such as ITSM, CSM, and other business processes
Utilizes ServiceNow's AI Agent Studio and AI Orchestrator, enabling the creation, management, and deployment of agents, coordinating their activities to perform tasks smoothly and efficiently
Develops and maintains integrations between ServiceNow and other AI tools, data sources, and external systems using APIs (REST/SOAP) and Integration Hub
Uses advanced artificial intelligence technologies, such as Large Language Models (LLMs), prompt engineering, and Retrieval- Augmented Generation (RAG) to enhance agent intelligence and performance
Ensures that agents and workflows comply with ITIL best practices, company security policies, and data privacy regulations
Continuously monitors, evaluates, and optimizes the performance and accuracy of AI agents and automated workflows
Collaborates with cross-functional teams, including product managers, business analysts, and other developers, to understand requirements and deliver effective solutions
Maintains clear documentation on processes, configurations, and implemented solutions
Qualification
Required
Designs, develops, and maintains automated workflows and solutions using ServiceNow's Agentic AI framework
Creates artificial intelligence agents that can be used for various use cases in areas such as ITSM, CSM, and other business processes
Utilizes ServiceNow's AI Agent Studio and AI Orchestrator, enabling the creation, management, and deployment of agents, coordinating their activities to perform tasks smoothly and efficiently
Develops and maintains integrations between ServiceNow and other AI tools, data sources, and external systems using APIs (REST/SOAP) and Integration Hub
Uses advanced artificial intelligence technologies, such as Large Language Models (LLMs), prompt engineering, and Retrieval-Augmented Generation (RAG) to enhance agent intelligence and performance
Ensures that agents and workflows comply with ITIL best practices, company security policies, and data privacy regulations
Continuously monitors, evaluates, and optimizes the performance and accuracy of AI agents and automated workflows
Collaborates with cross-functional teams, including product managers, business analysts, and other developers, to understand requirements and deliver effective solutions
Maintains clear documentation on processes, configurations, and implemented solutions
2-3 years of hands-on experience in software development and ServiceNow development, with a strong focus on AI integration hub and workflow automation
3-5 years of practical experience with Agentic AI, LLMs, prompt engineering, RAG frameworks (such as LangChain, LlamaIndex), and vector databases
3-5 years of experience with AI/ML models, especially applied to risk-based decision making and predictive analytics
Strong analytical skills and ability to solve and optimize complex systems
Previous experience with other ServiceNow modules such as ITSM and CSM
Preferred
Bachelor's Degree BE or BS Degree in one of the following subject areas: Computer Science, Information Technology or related field
Bilingual, fluent in both English and Spanish
Company
NextGenPros Inc
NextGenPros is an IT consulting company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase