Public Partnerships | PPL · 2 hours ago
Account Manager
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities. The Account Manager / Market Capture Manager supports strategic growth by leading client engagements, managing relationships, and ensuring high‑quality project delivery.
Responsibilities
Serve as primary and back-up contact for client engagements
Maintain client relationships
Participate in key stakeholder meetings
Present written/verbal status reports to clients
Reinforce and set client expectations regarding PPL’s product application model during implementations
Function as subject matter expert on PPL’s products
Serve as an internal consultant to other projects or practice areas
Coordinates project requirements and client expectations among functional groups and with client
Creates and manages internal project work plans
Ensure the quality of work produced meets PPL and contractual standards
Develops recommended solutions to mitigate or avoid risks
Reviews and updates critical client documents on a regular basis
Manages and coordinates proposal development research, financial analysis, writing, and production
Identifies and act on opportunities for upselling to current clients
Identifies and meets with prospective clients
Records business development activities
Leads sales presentations and system demonstrations
Provides mentorship and training as needed
Develops next set of client partnership leaders
Support hiring team with interview and hiring decisions
Qualification
Required
Excellent client relationship management skills
Demonstrated project management and supervisory skills
Ability to follow, critically evaluate and improve current processes
Excellent oral and written communication skills
Strong analytical, organizational and presentation skills
Excellent PC skills in Microsoft Office products
Ability to analyze data and draw appropriate conclusions
Ability to speak publicly effectively
Detailed and process improvement oriented
Ability to take initiative and move daily work forward
Ability to see the big picture while working at a detailed level to move projects forward within specific timeline and budget
Strong skills in the areas of interpersonal communication, analysis, critical thinking, organization, attention to detail, and multitasking
Education: Bachelor's degree or 9 years' experience required; Master's degree preferred. Substantial professional experience may be considered in lieu of a formal degree
Experience: Demonstrated financial and business management experience required
Preferred
Finance and accounting systems experience preferred
Knowledge of Medicaid programs and state government is a plus
Experience in long term care and disability services; specifically, PDS and SDP strongly preferred
Experience with regional centers in CA is strongly preferred