The Cooper · 8 hours ago
IT Systems Support Technician III
Charleston, SC
Full-time
Onsite
Mid Level
3+ years expThe Cooper is seeking an IT Systems Support Technician III to manage the installation, troubleshooting, and repair of computer systems and peripherals. This role involves providing technical support, maintaining systems, and ensuring exceptional customer service to internal users and guests.
Hospitality
No H1B
Responsibilities
Provide day-to-day technical support for desktop systems, including hardware and software troubleshooting
Install, configure, and support desktop systems, workstations, and software applications
Support user mobile devices and associated applications
Maintain and support guest room and meeting room internet access and entertainment systems
Deliver exceptional customer service and maintain a professional demeanor while resolving issues
Ensure the confidentiality and security of all guests, the company, and property-related information
Assist in other departmental areas as needed
Qualification
Required
3 to 5 years of IT experience in an environment utilizing Windows servers and desktops
Familiarity with the following technologies:
Microsoft Active Directory
Microsoft 365
Printers and scanners
Windows 10/11
Windows Server (2012, 2016, 2019, 2022)
Basic networking (TCP/IP, DNS, VLANs, etc.)
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Preferred
Hospitality industry experience is a strong plus but not required
Network equipment (Cisco, Aruba, Ruckus preferred)
Company
The Cooper
Nestled on the emblematic Cooper River, The Cooper offers a unique haven where refined elegance, laid-back living, and impeccable service harmonize into a magnetic guest experience.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase