SAIC · 7 hours ago
Communications and CX Analyst
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $120K/yr
5+ years expSAIC is seeking a Communications & Customer Experience Analyst (CX) to support the U.S. Coast Guard Office of Technical Readiness as it establishes a Digital Transformation Office in Washington, DC. The role focuses on strategic communications, customer experience design, and stakeholder engagement to ensure digital transformation initiatives are effectively communicated and operationally relevant to users.
Information TechnologySecurityService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop and execute the Digital Transformation Communications Strategy aligned with OTR priorities
Create consistent messaging supporting the Digital Transformation Office mission, vision, and objectives
Develop executive-level communications, including briefing decks, talking points, fact sheets, newsletters, and transformation updates
Support publication of Coast Guard Digital Transformation Strategy, Strategic Roadmap, and Implementation Plan
Design and implement a customer experience (CX) framework focused on field operators and mission users
Support establishment of standardized engagement mechanisms and feedback loops with operational units
Capture, analyze, and synthesize stakeholder feedback to inform transformation priorities
Develop user journey maps and experience artifacts to align technology delivery with operational needs
Coordinate listening sessions, workshops, and operational engagement events
Support communication and engagement activities for Initial Digital Transformation Office stand-up and three operational transformation pilot initiatives
Support development and execution of the Digital Transformation Champions Network communications
Partner closely with Organizational Change Management (OCM) lead, Project Manager, and Enterprise Architect
Ensure consistent messaging across transformation initiatives
Develop metrics to measure communication effectiveness and customer experience outcomes
Track adoption, engagement, and feedback trends
Provide regular reporting to OTR leadership
Identify opportunities to improve user engagement and satisfaction
Qualification
Required
Bachelor's degree in Communications, Public Affairs, Business, Human-Centered Design, or related field and five (5) years of experience supporting communications or customer engagement on federal programs
Must possess an active Interim Secret clearance with the ability to obtain a Secret clearance; US Citizenship required
Demonstrated experience developing executive-level written and briefing materials
Experience with Process planning mapping and automation
Experience supporting customer experience (CX), stakeholder engagement, or change management initiatives
Strong ability to translate technical or complex concepts into clear, operational language
Experience supporting stakeholder engagement across diverse user communities
Excellent written, verbal, and interpersonal communication skills
Preferred
Experience supporting DHS or U.S. Coast Guard programs
Experience supporting digital transformation or IT modernization initiatives
Familiarity with customer experience (CX), user-centered design, or human-centered design methodologies
Experience engaging geographically dispersed operational users
Experience supporting Agile, DevSecOps, or digital engineering environments
Familiarity with collaboration platforms (SharePoint, Teams, Confluence)
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Robert Fecteau
IT Advisor to CEO
Prabu Natarajan
Chief Financial Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
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