Xplor Technologies · 6 hours ago
Technical Support Representative- Hybrid
Louisville, KY
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $42K/yrXplor Technologies is dedicated to providing cloud-based technology solutions for small and medium-sized businesses. As a Technical Support Representative, you will assist customers with technical inquiries regarding their credit card processing platform and ensure a positive customer experience through effective communication and problem-solving.
PaymentsSoftware
No H1B
Responsibilities
Promptly respond to all inquiries in a courteous and efficient manner
Assist customers with technical support troubleshooting billing, chargeback, funding, and access questions, via telephone and chat
Guide customers through trouble-shooting and programming on their credit card terminals and other types of hardware, also including assisting merchant with ensuring their own communication methods, including researching answers and guiding client through resolution in a timely, efficient manner
Interact and coordinate with other departments and co-workers to resolve customer issues
Adhere to established metrics relating to performance and efficiency
Maintain accurate documentation of each exchange
Follow up on cases that require further research or work
Must be willing to work weekends, some overtime and holidays if needed
Continue to learn and take a proactive approach to professional and personal development by adding skills and knowledge as the business evolves
High level of ownership to ensure we are taking care of each interaction
Qualification
Required
High School Diploma or equivalent
Previous call center or customer support experience
Ability to multi-task and work well under pressure
High initiative, organization and attention to details
Team player, must work well with others
Must speak clearly and persuasively in positive or negative situations
Exceptional oral and written communication skills
Listens well in order to ask leading questions for clarification
Responds well to questions
Must live in Louisville, KY or the surrounding area
Must be open to evening and weekend shifts
Preferred
Bilingual in Spanish & English a plus
Benefits
Gender Neutral Paid Parental Leave benefit programs
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements
Company
Xplor Technologies
Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies.
Founded in 2021
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-16Acquired
Leadership Team
Scott Miggo
Xplor Chief Technology Officer / Global Head of Information Technology
Justin LaChance
CFO
Recent News
Payments Dive
2026-01-08
2025-10-29
Company data provided by crunchbase