Surgical Solutions · 5 hours ago
Account Manager - OR/SPD
Grand Rapids, MI, US
Full-time
Onsite
Mid, Senior Level
$75K/yr - $95K/yr
3+ years expSurgical Solutions is dedicated to providing exceptional support to healthcare teams by ensuring surgical instruments and equipment are meticulously maintained. The Account Manager will serve as the regional leader for multiple hospital locations, managing relationships, supervising staff, and ensuring operational performance within the assigned region.
Health CareHospitalMedical
Responsibilities
Manages and maintains strong business relationships with the following: Hospital Administration, Operating Room Personnel including but not limited to Chief of Surgery, Surgeons, OR Director, Director of CSPD, Materials Management, and staff related to these positions. Serve as a liaison with the Sales and Marketing Team with a focus on same store growth and potential territory expansion. Makes personal visits to each hospital in region on a regular basis to meet with hospital contacts and Surgical Solutions employees
Determines applicant qualifications by interviewing applicants, analyzing responses, comparing candidate qualifications to job requirements, and making recommendations for hiring, promotions, and terminations
Supervises and manages Account Supervisor/Lead Technician performance, assess, and investigate personnel problems; assists in administering performance counseling and coaching when deemed appropriate
Conducts regular team meetings with field leadership to ensure consistency regarding organizational goals and objectives
Submits monthly reports to the Executive Team on region performance / activity – staffing/OT/On-call and overall operation of accounts
Responsible for ensuring all field leaders in their assigned hospital/territory are properly trained, following policies, procedures, and recommended practices. Holds all Account Supervisors/Lead Technicians accountable for following company policies and procedures and ensuring their individual teams are properly trained
Works in partnership with the HR team on Company’s people operations – manage field teams’ employee relations. Ensures proper staffing while balancing compensation expense
Ensures the team always provides stellar customer service
Qualification
Required
3-5 years of Operating Room and/or Sterile Processing experience or equivalent
Certifications: Certified Registered Central Sterile Technician (CRCST) certification required
Strong Microsoft Suite skills – Outlook, Word, Excel
Ability to travel 75% of the time to assigned hospital accounts as needed
Preferred
Frontline supervisory experience
B.A. or B.S. in business
Experience with c-suite hospital staff
Prior Enterprise Resource Planning (ERP) experience
Benefits
Medical
Dental
Vision coverage
Paid time off
Retirement plan options
Company
Surgical Solutions
Surgical Solutions is a healthcare solutions company that offers support services to hospital operating rooms and ambulatory centers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kirk L.
Chief Executive Officer
Omar Karame
Chief Financial Officer
Company data provided by crunchbase