Bilingual Account Manager jobs in United States
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CM&F Group · 4 hours ago

Bilingual Account Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$55K/yr - $60K/yr
date1+ years exp

CM&F Group is seeking a customer-oriented Account Manager who will serve as a liaison to provide product and services information while resolving customer issues. The role focuses on ensuring excellent service standards and maintaining high customer satisfaction through effective communication and problem-solving skills.

Insurance

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualification

Customer support experienceCRM systems familiarityCommunication skillsProblem-solvingSales lead generationActive listeningTime management

Required

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree, but Bachelors Preferred
1-2 years of relevant experience
No Travel Required
High school or equivalent

Preferred

Bachelors Preferred

Benefits

Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses
Equity and commissions for some positions

Company

CM&F Group

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CM&F group providing Liability Insurance and Business Insurance solutions for all customers.
dateFounded in 1919
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.cmfgroup.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2021-10-04Acquired

Leadership Team

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Jay Sullivan
EVP & CEO
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Recent News

PR Newswire
CM&F Group Launches Industry-First Fully Digital Chiropractor Professional Liability Insurance
2025-06-03
Company data provided by crunchbase