Resource Management Concepts, Inc. · 1 day ago
Tier 2 Desktop Support
Crane, IN
Full-time
Onsite
Entry Level
$60K/yr - $70K/yr
1+ years expResource Management Concepts, Inc. (RMC) offers top-notch professional services to both government and commercial sectors. RMC is seeking to hire a Tier 2 Desktop Support Technician who will deliver technical support, resolve end-user issues, and assist in the onboarding process for new users.
Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Building and maintaining a professional rapport with all customers and clients in a fast-paced call center setting
Delivering technical support by addressing and resolving end-user issues
Detecting, investigating, and resolving technical challenges at both the Tier 1 and Tier 2 levels
Creating and documenting internal procedures
Assisting in the onboarding process for new users
Supporting the upkeep of multiple classrooms, including rearranging furniture
Exemplifying effective verbal and written communication skills
Demonstrating the ability to work autonomously as well as collaboratively in researching data and developing analytical techniques and methodologies
Qualification
Required
One (1) year of Systems Administration and/or IT Help Desk Experience
Proven ability to efficiently utilize Help Desk tracking and ticketing systems; monitoring technical issues through ServiceNow and other ticketing platforms; preserving historical records and associated documentation to guarantee prompt resolution
Proficient in detecting and resolving data communication problems using specialized tools, testing equipment, and software utilities
Familiarity with the setup and configuration of new workstations, along with peripheral devices and software
Must be capable of lifting items weighing up to 50 pounds
A DoD 8570 IAT Level 2 Certification (Security + CE) is mandatory
An active DoD Secret clearance is mandatory to begin employment
Benefits
Tuition assistance
High-quality, low-deductible healthcare plans
Pet insurance
Competitive 401K package
Competitive paid vacation package with 11 paid federal holidays
Company
Resource Management Concepts, Inc.
RMC is a dedicated small business provider of exceptional management and technology solutions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Memphis Business Journal
2023-10-05
Company data provided by crunchbase