The Guitar Center Company · 8 hours ago
IT Support Technician, Level 2
Kansas City, MO
Full-time
Onsite
Mid Level
$40K/yr - $55K/yr
4+ years expGuitar Center is a company driven by a passion for music and technology, supporting a network of stores and services. The IT Support Technician Level 2 plays a crucial role in the End User Support team by providing advanced technical support and serving as the primary escalation point for Level 1 Technicians.
Retail
Hiring Manager
Chase Tenen
Responsibilities
Serve as a senior escalation point for resolving complex hardware, software, and access-related issues
Troubleshoot and resolve endpoint issues (Mac/PC), video conferencing systems, and peripheral devices both remotely and onsite
Support user access management (logins, permissions, accounts) across Active Directory and enterprise systems
Collaborate with Level 1 Technicians, offering mentorship and guidance to ensure consistent, high-quality support
Coordinate resolution of network, phone, and power issues with internal teams and external vendors
Install, configure, and support systems using SCCM, InTune, Mosyle/JAMF, and third-party software tools
Document incidents, procedures, and system changes in the IT ticketing system (e.g., ServiceNow)
Maintain and update IT asset records for hardware and mobile devices
Identify and implement process improvements to increase team efficiency and support capabilities
Assist in office equipment moves and tech setups as part of planned changes or relocations
Qualification
Required
High School Diploma or GED required
4+ years of IT support experience in a mid-to-large enterprise environment
Proven expertise in Windows and macOS systems, Microsoft 365, and endpoint management tools
Hands-on experience with SCCM, InTune, and JAMF for imaging and deployment
Familiarity with AV and video conferencing technology (Zoom, Teams, VC hardware)
Solid foundation in networking fundamentals and troubleshooting
Experience with ServiceNow or similar ITSM platforms
Excellent interpersonal and communication skills with the ability to support stakeholders at all levels
Demonstrated ability to manage multiple tasks, shifting priorities, and fast-paced demands
Strong documentation habits and commitment to knowledge sharing
Preferred
relevant certifications (CompTIA A+, Microsoft, Mosyle/JAMF)
Benefits
Medical
Dental
Vision
401K plus company match
Mental health support
Paid sick/holiday/vacation time
Employee discount program
Tuition reimbursement options
Gig leave - take time off to share your music with the world and return to your job after your tour
Company
The Guitar Center Company
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet.
10001+ employees
H1B Sponsorship
The Guitar Center Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (7)
2023 (16)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gabriel Dalporto
Chief Executive Officer
Ron Japinga
CEO
Recent News
2024-05-05
2024-05-04
Company data provided by crunchbase