Gleaners Food Bank of Indiana · 9 hours ago
Director of Program Services
Indianapolis, IN
Full-time
Onsite
Director/ExecutiveGleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. The Director of Program Services is responsible for overseeing various food distribution programs and ensuring compliance with relevant regulations, while also leading strategic initiatives to improve partnerships and services in the community.
CharityFood and BeverageNon ProfitSocial
Hiring Manager
Stephanie Dodds
Responsibilities
Lead and/or assist with strategic plan as it relates to role. Ensure implementation and outcomes
Oversee the development, implementation, analysis, improvement and/or expansion of Gleaners’ Network with the goal of creating strategic, effective partnerships and approaches to hunger relief within assigned programs
Participate in the e-commerce development to ensure Neighbor and Partner Site inclusion, including acting as a Laision for the onsite pantry and Neighbors
Ensure communication and collaboration with necessary Teams to share information, data, and resources, which includes Voice of Our Neighbors initiative and future related initiatives
Ensure all receive excellent customer service, which includes communications
Oversee and ensure compliance with Feeding America, The Emergency Food Assistance Program (TEFAP) when applicable, government regulations, Gleaners, or guidelines as applicable
Oversee and ensure distribution goals are achieved
Oversee Project and Quality Management of Data and Compliance through utilization of technology (Salesforce, Share Point, Tableau, CERES, Vivery, Groceries2Go, etc.)
Ensure the review, analysis, and trends of data occurs on a regular basis or as needed
Ensure that Standard Operating Procedures (SOPs) and other documentation are regularly reviewed, updated, and shared as needed
Collaborate with Advancement & Finance Departments in Fund Raising Efforts and Grant Management
Lead and motivate team by providing supervision, regular feedback, open communication, coaching, training, evaluation, and discipline as needed
Work collaboratively across departments in Gleaners organization to ensure the achievement of operational efficiencies
Active participation in staff, departmental, board or board committee meetings as requested
Contribute to the development and management of the annual operating budget
Provide input for organizational communications, including monthly program reporting, story bank, newsletter, website content, etc
Provide information for Feeding America’s Network Activity Report, biennial audit, fiscal year end audit, and other reports as needed
Perform all other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent experience
Work experience in related field
CRM/ERP and e-commerce experience (Customer Service Management System and Warehouse Management System desired)
Food Safety and Handling Certified, or ability to be certified
Valid driver's license and insurable by company vehicle insurance provider
Excellent interpersonal, oral, written communication and presentation skills
Competent in Microsoft Excel, Word, Power Point, and Outlook
Ability to create, analyze and present/articulate reports and findings
Ability to work in databases (such as Customer Service Management System)
Demonstrate strong leadership, supervision skills, and strategic thinking
Strong organizational, interpersonal, and relationship management skills
Highly organized, detail-oriented, ability to handle multiple priorities, and project management while working independently under minimal supervision
Demonstrates good judgment, problem solving, decision making, and delegation skills
Outstanding public demeanor for dealing with partners, coworkers, board members, volunteers, donors, and the community
Results-orientated, a passion for creativity, innovative vision, and passion for out-of-the-box thinking
Ability to manage and lead others within the organization
Ability to work with people of diverse backgrounds
A commitment to full and visible participation as a hunger relief leader in the community
Benefits
14 paid holidays 3 Paid Sick Leave Days, Federal Holidays, 2 Volunteer Days & Birthday
Learning & Development Opportunities
Company paid vision, long-term disability, $50,000 life AD&D
Paid Life and Long-Term Disability Insurance
Maternal, parental & caregiver leave
On-site Gym
Wellness programs
403(b) Plan with up to 4% match
Monthly attendance bonus
Earn up to 10% incentive pay
Apparel allowance
Company
Gleaners Food Bank of Indiana
Gleaners Food Bank of Indiana is distributing food to hungry Hoosiers through a network of over 250 partner agencies.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.65MKey Investors
Indiana State Department of AgricultureThe Duke Energy Foundation
2023-07-19Grant· $0.64M
2023-07-12Grant· $0.01M
Leadership Team
Joe Slater
CFO/COO
Brianna Sutherland, MSW
Partner & Program Service Manager
Recent News
duke-energy.com
2025-03-11
Company data provided by crunchbase