Arxada · 5 hours ago
Customer Service Specialist
CR - San José
Full-time
Onsite
New Grad, Entry LevelArxada is a company seeking a Customer Service Specialist who is responsible for coordinating and following up on orders for the LSI business. The role involves interacting with stakeholders and customers to ensure exceptional customer service and satisfaction.
BiotechnologyChemicalConsumerIndustrialManufacturing
Responsibilities
Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for accounts as assigned
Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments
Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers
Serves as communication link between customers and sales team to assure customer’s needs are met
Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc
Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist
Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick
Qualification
Required
Experience in customer service or related field
Strong attention to detail and accuracy
Ability to communicate effectively with stakeholders and customers
Experience with order processing and verification
Ability to build and maintain relationships with customers
Experience in resolving customer complaints and issues
Familiarity with SAP or similar systems
Company
Arxada
Arxada is a specialty chemicals firm that specializes in microbial solutions, hygiene, home and personal care, paints, and coatings.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-01Private Equity
Leadership Team
Sanjeev Rastogi
Chief Executive Officer
Stephen DeAngelis
Head of Finance & CFO IMC Business
Recent News
2025-11-08
Morningstar.com
2025-10-22
Company data provided by crunchbase