Eenhoorn LLC · 6 hours ago
Concierge
New York, NY, US
Full-time
Onsite
Entry Level
2+ years expEenhoorn LLC is seeking multiple polished and proactive individuals to join their team as Part-Time Concierges at One Park Row, a luxury condominium building in New York City. The role involves serving as the first point of contact for residents and visitors, providing exceptional customer service, and ensuring the safety and organization of the building.
FinanceFinancial ServicesReal Estate
Responsibilities
Greet and assist residents and visitors, and answer phone calls in a professional and courteous manner
Control access to the location and ensure only authorized personnel enter the premises. Monitor CCTV when assigned. Ensure the security of the building and the safety of tenants/guests
Share knowledge of the services and amenities available to residents to help them feel at home
Collaborate with team members to communicate what you see and hear to staff and management to ensure the residents’ needs are being met/Liaise with building management and maintenance staff to respond to emergencies
Facilitate routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
Ensure timely entry of service requests and conducting routine inspections for organized common areas
Monitor scheduled move-in/ move-out processes
Deliver an exceptional experience through genuine hospitality to residents, guests, and colleagues
Maintain the highest levels of safety and security, including monitoring security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately
Package-handling, including logging and distributing packages, and managing vendors and deliveries
Implementing security measures by securing sensitive information and locking computers when away
Maintain accurate and complete shift logs ensuring proper 'handover' to establish successful communication through shift changes
Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Maintain cleanliness of the lobby and surrounding areas
Utilize computerized systems to manage and maintain accurate records, including incident reports and logbooks as required
Demonstrate excellent phone etiquette and provide accurate and timely responses to phone calls and respond to calls for assistance
Other duties and responsibilities, as assigned
Qualification
Required
2+ years of experience in a customer service position
Excellent organizational and communication skills
Must be energetic, dependable and motivated to work
Service-focused, with genuine passion for delivering hospitality
Proficiency with computerized phone systems and the ability to use them effectively
Ability to work in a busy and dynamic environment
Ability to work calmly in stressful situations
Ability to stand or sit for extended periods at the front desk and occasionally lift packages up to 30 lbs
Some work may require physical activities such as lifting, stooping, kneeling, and crouching
Flexibility to work various shifts, including evenings, weekends, and holidays, as required in a 24/7 luxury building
High school diploma or equivalent required
Must pass a background check and drug screening prior to employment
Willingness to join the union after 30 days of employment, if applicable, per building policy
Preferred
Additional training in hospitality or customer service is advantageous
NYC-specific certifications (e.g., F-03 Fire Guard for Place of Public Assembly) may be required or provided upon hire
Company
Eenhoorn LLC
Eenhoorn LLC is a thriving, privately-owned real estate investment and management company headquartered in Grand Rapids, MI, and with numerous apartment communities located throughout the country.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis Gifford, CPA
Chief Financial Officer
Jackie Selig
Executive Assistant To Chief Executive Officer
Recent News
2026-01-22
2025-04-10
Seattle TechFlash
2025-04-09
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