N.C. Department of Information Technology · 6 hours ago
DMV - MVP Administrative Specialist I
Nash County, NC
Full-time
Onsite
Entry Level
$38K/yr - $66K/yr
2+ years expThe N.C. Department of Transportation is dedicated to connecting people, products, and places efficiently. The Administrative Specialist I role involves ensuring accurate processing of vehicle titles and registrations, resolving errors, and managing customer correspondence.
Information Technology & Services
Responsibilities
Ensuring the accurate and timely processing of vehicle titles and registration applications
Conducting thorough reviews of vehicle title/registration applications and documents; identifying errors created by LPAs, On-Line Dealers, and DMV sections/units; providing solutions to errors
Corresponding with LPAs, On-Line Dealers, DMV sections/units, and the public to correct errors regarding the processing of vehicles, titles, and registration
Processing refund requests for license plates that have been surrendered to the DMV
Ensuring the correct Highway Use Tax has been paid; ensuring the Federal Heavy Highway Use Tax has been paid; processing Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales
Responding to telephone calls from dealers, branch offices, customers and other DMV Units
Reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem
Qualification
Required
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Demonstrated ability to use correct grammar, spelling, and vocabulary to compose/proofread correspondence
Demonstrated ability to interpret and explain policies, procedures, and law
Experience with Microsoft office applications and/or Mainframe databases
Experience reviewing and analyzing detailed documents and/or records for authenticity
Experience in collecting fees and reconciling a cash drawer
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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