GlobalFoundries · 6 hours ago
Strategic Customer Quality Lead
Austin
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $247K/yr
8+ years expGlobalFoundries is a leading full-service semiconductor foundry providing design, development, and fabrication services. The Strategic Customer Quality Lead will act as the primary quality technical interface for a key customer in the Smart Mobile sector, ensuring quality standards are met and exceeded, driving initiatives to resolve quality issues, and managing customer audits.
ElectronicsManufacturingSemiconductor
Responsibilities
Serve as the primary technical liaison for GF strategic customer account, ensuring their quality and reliability requirements are consistently met and exceeded
Advocate for the customer within GlobalFoundries, proactively identifying and resolving quality issues that impact customer satisfaction and business objectives
Be the primary escalation point for any customer quality concerns, acting as the key liaison and pivot between customer and GF management to ensure timely and effective issues resolution
Regularly host and lead management reviews with GF top management and executives
Lead cross-functional teams to investigate, analyze, and resolve complex product quality concerns, driving root cause analysis and corrective actions to closure
Track and analyze customer quality performance data, leveraging insights to drive continuous improvement in manufacturing processes and quality systems
Manage customer audits, quality reviews, and technical communications, delivering clear and actionable reports on performance metrics, returns, and improvement initiatives
Coordinate the response to customer complaints, SCARs (Supplier Corrective Action Requests), and change notifications (PCN), ensuring timely and effective resolution
Facilitate regular quality meetings with both internal stakeholders and key customer contacts, ensuring transparent communication and alignment on priorities
Ensure compliance with industry standards (ISO9001, IATF16949) and company procedures (MRB, PCN), maintaining robust documentation and audit readiness
Support new product introductions and technology transfers, ensuring customer requirements are integrated into development and ramp processes
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
Other duties as assigned by manager / supervisor
Qualification
Required
Education: Bachelor's degree in engineering, Materials Science, or related technical field
Experience: 8+ years of experience in semiconductor manufacturing, with a proven track record supporting strategic, top-tier customers
Proven track record in direct first-line management of Quality for leading US smart mobile customers
Ability to balance internal priorities with customer needs, demonstrating assertiveness, and strong interpersonal skills
Proven capacity to manage multiple priorities and meet strict deadlines under high level of stress and expectations from both customer and GF internal stakeholders
Demonstrated ability to lead cross-functional teams and drive closure of quality issues in high-pressure, customer-facing situations
Experience coordinating global teams to deliver unified solutions and responses for multi-site customers
Strong organizational skills; Demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs
Strong analytical, communication, and presentation skills, with experience managing customer audits and reporting on key performance indicators
Experience with process integration, yield engineering, and failure analysis in wafer fab and assembly/back-end manufacturing environments
Familiarity with customer-specific requirements, change notification (PCN), and material review board (MRB) procedures
Expertise in quality management systems (ISO9001, IATF16949), reliability engineering, and structured problem-solving methodologies (8D, FMEA, SPC)
Travel - Up to 10%
Preferred
Master's degree in engineering, Materials Science, or related technical field
Advanced knowledge of silicon process technology, circuit/system design, and test engineering
Experience in suppliers' management teams of large Fabless Design-House Corporation
Company
GlobalFoundries
GlobalFoundries is a full-service semiconductor foundry that manufactures integrated circuits in high volume.
10001+ employees
H1B Sponsorship
GlobalFoundries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (76)
2023 (66)
2022 (100)
2021 (87)
2020 (187)
Funding
Current Stage
Public CompanyTotal Funding
$4.39BKey Investors
European CommissionU.S. Department of CommerceU.S. Department of Defense
2025-12-11Grant· $579.33M
2024-11-20Grant· $1.5B
2024-05-22Post Ipo Secondary· $750M
Leadership Team
D
DK Sohn
VP
Jonathan Park
IP Strategy & Offering Management
Recent News
2026-01-18
2026-01-18
2026-01-16
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