Bilingual (Spanish) Customer Care Team Member jobs in United States
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Harte Hanks · 2 hours ago

Bilingual (Spanish) Customer Care Team Member

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions. They are seeking a Bilingual (Spanish) Customer Care Team Member to provide remote support to customers of their Healthcare clients, focusing on assisting with health insurance inquiries and ensuring a high standard of customer service.

AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing

Responsibilities

Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with proper grammar and spelling
Gain an understanding of plans, their benefits, and features
Assist prospects and members with questions about health insurance benefits
Provide informational brochures via mail or email
Acquire caller and enrollment related information and input data into multiple tools accurately
Maintain a 90% call quality average
Deploy speak and spell methodology using the phonetic alphabet
Provide optimal consumer experience by effective listening and communication skills
Maintain our high standard of professionalism and conduct

Qualification

Customer serviceBilingual (Spanish)Data entryAnalytical thinkingListening skillsMulti-taskingMedical terminologyAttention to detail

Required

Ability to communicate through verbal and written English and Spanish fluently
Strong customer service and data entry skills
Analytical thinking, excellent listening skills, and attention to detail
Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user
Multi-tasking (typing while navigating different interfaces and talking)
Availability to work flexible shifts including holidays, weekends, and evenings
Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
Personal Windows 11 Operating System required with webcam and USB headset
Smart phone for multi-factor authentication
High school diploma or equivalent
Ability to communicate through verbal and written English
Professional grammar and ability to read and write English
Must pass all assessments and systems check

Preferred

1 year or more inbound call center experience
Prior medical or health insurance experience
Knowledge of medical terminology

Benefits

Medical
Dental
PTO
401k Company Match
Tuition Reimbursement

Company

Harte Hanks

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Glassdoor3.3
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Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust, and earn loyalty.
dateFounded in 1923
location
San Antonio, Texas, USA
people-size1001-5000 employees
web-link
http://www.hartehanks.com

Funding

Current Stage
Public Company
Total Funding
$54.9M
Key Investors
Texas Capital BankWipro
2025-06-24Post Ipo Debt
2021-12-21Post Ipo Debt· $25M
2020-07-10IPO

Leadership Team

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David Garrison
Chief Financial Officer
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Recent News

Newswire
Harte Hanks Reports Third Quarter 2025 Results
2025-11-11
MarketScreener
Customer experience firm Harte Hanks posts Q3 net loss of $2.3 mln
2025-11-10
UPSTATE BUSINESS JOURNAL
Samsung opens new customer service call center in Mauldin
2025-10-24
Company data provided by crunchbase