Abertis Mobility Services · 6 hours ago
Customer Service Representative (Remote)
United States
Full-time
Remote
New Grad, Entry Level
0+ years expEmovis, a leading provider of toll-based mobility solutions, is seeking a Customer Service Representative to enhance their customer support operations. The role involves providing exceptional service to customers, addressing inquiries, maintaining records, and escalating unresolved issues as necessary.
Information Technology & Services
Responsibilities
Provide exceptional customer service, including verbal, nonverbal, and written communication, as outlined within the agreed quality standards
Understand customers’ needs and determine the appropriate course of action in line with agreed Standard Operating Procedures (SOPs) and policies
Maintain records of customer interactions or transactions; register new accounts; record details of inquiries, complaints, comments, and actions taken to resolve customer inquiries
Processes/administers existing accounts (adding a vehicle or change of address)
May contact customers to respond to inquiries or to notify them of investigation results/updates
Escalate unresolved customer grievances to a designated team member or department for further investigation
Determine charges for services requested and transfer them to the appropriate department, if applicable
Complete forms, change of address records, or discontinued services
Provide customer services via telephone or person to provide information about products, services, order status, or grievances
Contribute to overall department targets by achieving Key Performance Indicators (KPIs)
May perform other duties as assigned
Qualification
Required
High School Diploma or GED
0–3-year customer service experience (Must successfully complete a computer literacy assessment)
Provide exceptional customer service, including verbal, nonverbal, and written communication, as outlined within the agreed quality standards
Understand customers' needs and determine the appropriate course of action in line with agreed Standard Operating Procedures (SOPs) and policies
Maintain records of customer interactions or transactions; register new accounts; record details of inquiries, complaints, comments, and actions taken to resolve customer inquiries
Processes/administers existing accounts (adding a vehicle or change of address)
May contact customers to respond to inquiries or to notify them of investigation results/updates
Escalate unresolved customer grievances to a designated team member or department for further investigation
Determine charges for services requested and transfer them to the appropriate department, if applicable
Complete forms, change of address records, or discontinued services
Provide customer services via telephone or person to provide information about products, services, order status, or grievances
Contribute to overall department targets by achieving Key Performance Indicators (KPIs)
May perform other duties as assigned
Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions
Standing, walking, lifting, carrying, reaching, pushing, and pulling
Must be able to lift 15 pounds at a time
Benefits
PTO (Paid Time Off)
Medical, Dental, & Vision Insurance
Holiday Pay
FSA, 401K plans
Company
Abertis Mobility Services
Abertis Mobility Services is the subsidiary of Abertis Group, specializing in mobility solutions that combine electronic tolling and free-flow businesses.
Barcelona , ES
501-1000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase