Brookfield Properties · 16 hours ago
Market Operations Manager
Dallas, Texas
Full-time
Onsite
Mid, Senior Level
5+ years expBrookfield Properties is a leading real estate company focused on transforming the single-family rental experience. The Market Operations Manager is responsible for overseeing market performance, ensuring operational efficiencies, and collaborating with various departments to meet financial and ownership objectives.
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Responsibilities
Monitor and analyze the financial performance of the market(s), including profit and loss statement review, complete monthly variance report(s), and conduct financial analysis
Hire, train, and mentor Field Support teams to ensure high performance and adherence to company standards
Schedule, perform, document, and review inspections to ensure asset conditions meet company standards
Review inspections and communicate the conditions of the home and any improvements needed during the leasing process
Represent the company in interactions with municipalities, utilities, and during legal proceedings when necessary
Lead the efforts on market-level emergencies (e.g. wide-spread scam activity, prospect feedback, city or county inspections, criminal activity, unauthorized occupants, or acts of God)
Work closely with internal shared and centralized services to ensure efficient and effective operations
Actively participate in committees and engagement initiatives to drive company goals and objectives
Prepare and present regular reports on market operations and financial performance to senior management
Identify opportunities for process improvements and implement best practices to enhance operational effectiveness
Work closely with the pricing and leasing teams to ensure optimum pricing implementation and leasing goals are met
Promote and perform exceptional customer service for residents
Visit and report on competitor’s homes
Represent the company in any engagement with municipalities for permitting, occupancy certifications, utilities, and/or court proceedings, i.e., evictions
Handle first-line escalations and questions between the team and other departments
Documentation and reporting as required by internal processes
Other duties, as assigned by the supervisor or leadership team
Qualification
Required
Bachelor's degree or equivalent work experience preferred
5+ experience in property or operations management preferably in the real estate or property management sector
Strong leadership and team management skills
Excellent financial analysis and reporting abilities with experience with Profit and Loss reports (P&L) and understanding of Net Operating Income (NOI)
Demonstrated ability to problem solve and provide oversight for internal and external partners to achieve market goals
Ability to work collaboratively with cross-functional teams
Strong ability to provide good customer service and engagement with residents, trade partners, and municipal leaders when required
Knowledge of fair housing and local real estate laws and basic building codes
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook); advanced preferred
Strong technology acumen with the ability to quickly learn and adapt to various apps and software tools
Demonstrated strong written and verbal communication skills
Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment
Appropriate means (reliable Wi-Fi, uninterrupted workspace) to work from home when not in the field at rental properties
Valid driver's license, proof of auto insurance, and reliable transportation to conduct site/property inspections and other duties as needed in the field
Benefits
5% 401(k) match
Wellness credits that reduce healthcare costs
Up to 160 hours of PTO annually for full-time employees
Company
Brookfield Properties
Brookfield Properties is a fully-integrated, global real estate services company
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-11IPO
Leadership Team
Scott Nenninger
Vice President, Business Development
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