University of Massachusetts Global · 2 hours ago
Extended Education Program Manager
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $72K/yr
3+ years expUniversity of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, dedicated to providing flexible education for working adults. The Extended Education Program Manager is responsible for managing a portfolio of credit and non-credit programs, overseeing program delivery and development, and maintaining relationships with instructors and stakeholders.
EducationNon ProfitUniversities
No H1B
Responsibilities
Supports the Extended Education portfolio for Corporate Training, Business, Technology, Behavioral Health, Dual Credit, International Programs
Manages day-to-day operational aspects of program delivery including multiple programs, priorities, deadlines, courses and program schedules
Supports program development, implementation and continuous review of program areas initiated by directors and dean
Develops best practices and tools for effective program delivery and provides status and recommendation reports for program review
Supervises support staff responsible for registration, customer service and other student services functions
Supports instructor hiring processes, creates and tracks instructor contracts, and monitors instructor time submission
Partners with instructors on content development (e.g. PowerPoint presentations) and may lead program orientations and client kickoff meetings
Interacts regularly with internal and external stakeholders, including high-level program partners and/or corporate clients
Assists with development of strategic partnerships and maintains, manages, and further develops program vendor relationships
Maintains, manages and expands vendor driven programming by collaborating with partner organizations to design and deliver customized training solutions
Facilitates virtual workshops for corporate clients utilizing Zoom or Microsoft Teams
Provides in-person training for corporate clients
Attends in-person Capstone presentations for corporate clients
Perform other duties, as assigned
Qualification
Required
Bachelor's degree in related field or equivalent related work experience
Three (3) to five (5) years' experience in talent development, training, or program management, or related field
Two (2) or more years' managerial experience
Effective program management skills and ability to manage competing priorities across several programs simultaneously
Knowledge of common concepts/educational/credential/licensure requirements within the assigned portfolio
Ability to lead, motivate, and develop a high-performing team, providing clear direction, coaching and support to achieve program goals
Relationship-building and partnership development skills to maintain strategic partnerships with internal and external project stakeholders
Knowledge of budgeting basics, contracts and vendor management practices and the ability to work within budget constraints
Excellent customer service skills, including the ability to communicate clearly, respond promptly and professionally, and resolve issues with a solution-focused approach
Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, PowerPoint, and Outlook
Benefits
Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
Wellness: Counseling services, Calm app access, and year-round wellness programs.
Company
University of Massachusetts Global
University of Massachusetts Global is a non-profit university that offers higher education.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debbie Moysychyn, EdD, MBA, FACHE
Premier Partners Advisory Council Member
Hamid Etesamnia
Vice Chancellor for IT & Chief Information Officer
Recent News
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