Starling (YC W22) · 5 hours ago
Technical Support Engineer
Houston, TX
Contract
Onsite
Entry, Mid Level
2+ years expStarling is a healthcare technology company focused on providing real-time health insights through innovative urinalysis solutions. They are seeking a Technical Support Engineer to be the critical link between their devices in the field and core engineering teams, responsible for triaging issues, debugging, and ensuring a high-quality user experience.
Health CareHealth DiagnosticsMedical Device
Hiring Manager
Hannah McKenney-Klepcha
Responsibilities
Front-line Triage: Be the first responder to bugs, device feedback, and technical issues reported from our users
Deep Dive Debugging: Leverage your background in electrical, firmware, or biomedical engineering to debug, troubleshoot, and tinker with hardware and software issues
Cross-Functional Collaboration: Determine the root cause of issues before escalating to the appropriate core teams, including Manufacturing, Product, and Data Science
User Experience Champion: Work closely with our Program Coordinator to ensure our users have a reliable, seamless, and high-quality experience with the Starling product. Act as the voice of the customer internally, capturing critical feedback to directly influence product roadmaps and competitive strategy
Documentation & Organization: Maintain detailed records of issues, resolutions, and trends to inform product improvement. Develop internal documentation, best-practice guides, and training to help scale our program methodologies across the entire organization
Qualification
Required
2–5 years of professional experience in a technical or engineering role
Background in Electrical Engineering, Biomedical Engineering, Firmware Engineering, or equivalent relevant professional experience
Demonstrated ability to be a methodical problem solver and highly organized
Experience with hardware and/or firmware troubleshooting and debugging
Excellent communication skills for translating technical issues to non-technical partners (users/Program Coordinator) and clearly presenting findings to technical teams
Has worked on or been a part of the development of a product that included BLE and i2c components
Proficiency with project management tools such as Github and Notion
Used Altium or similar PCB development tools
Proficiency in handling and troubleshooting PCB's with an oscilloscope
Can use and handle a soldering iron to make changes to a PCB
Comfortable using command line tools
Preferred
Preference for hands-on hardware/electrical experience
Nice have: Familiar with Zephyr/Nordic SDK
Benefits
Competitive hourly rate commensurate with experience.
Opportunity to work on cutting-edge data collection technology.
Collaborative and innovative work environment.
Exposure to the Texas Medical Center ecosystem.
Potential for growth within a rapidly expanding company.
Company
Starling (YC W22)
At Starling is building a first-of-its-kind at home urology remote patient monitoring platform that seamlessly integrates into anyone's bathroom routine.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$13.12MKey Investors
Rebel FundY CombinatorTexas A&M Innovation
2024-09-18Undisclosed· $8.89M
2023-01-27Seed· $3.4M
2022-03-22Pre Seed· $0.5M
Leadership Team
Hannah McKenney
Chief Executive Officer
Drew Hendricks
Director of Clinical Strategy
Recent News
Google Patent
2025-02-07
Kuwait Times
2025-01-10
The Straits Times
2025-01-09
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