Capita · 1 day ago
Pensions Administrator
United States
Full-time
Remote
Mid, Senior Level
5+ years expCapita is one of the UK’s leading pension firms, providing a broad range of services to clients. They are seeking experienced Pensions Administrators to join their dynamic team, focusing on delivering excellent customer service and managing various pension administration tasks.
Business IntelligenceConsultingEnterprise SoftwareInformation and Communications Technology (ICT)InsuranceManagement ConsultingOutsourcingProfessional ServicesTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports
Being available to answer member queries within the agreed SLA targets across multiple communication channels
Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies
Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability
Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department
Qualification
Required
Pension administration experience with knowledge and experience of DB and/or DC pension schemes (must be evident on CV)
Experience with pension authorisations (must be evident on CV)
Excellent numeracy and data inputting skills. Accuracy, attention to detail and quality management 'get it right first time'
Strong communication skills, including written communication skills in a variety of communication channels
Ability to work under pressure and to tight deadlines
Telephone and computer literate
Strong team working ethic and ability to coach and guide other employees
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this
Benefits
23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Company
Capita
Capita focuses on delivering expertise and technology solutions to improve business outcomes.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-05Seed
1991-08-21IPO
Leadership Team
P
Pablo Andres
Chief Financial Officer
Ade Omotomilola
Head Of Cloud Services
Recent News
2025-10-27
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2025-10-21
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