Synectics Inc. · 3 days ago
Process Documentation Specialist
Mettawa, IL
Contract
Onsite
Entry, Mid Level
3+ years expSynectics Inc. is a company focused on operational efficiency and compliance, and they are seeking a Process Documentation Specialist. The role involves capturing and documenting essential Purchase Order process steps, collaborating with cross-functional teams, and developing training materials to ensure process adoption.
ConsultingInformation TechnologyRecruitingStaffing Agency
Responsibilities
Responsible for capturing and documenting essential Purchase Order (PO) process steps and standard operating procedures to ensure compliance and efficiency
Collaborate closely with cross-functional teams and stakeholders to gather process requirements, interview team members, and validate procedures
Develop detailed training materials and deliver engaging sessions to ensure process adoption
Recommend appropriate tools/platforms to support continued operational improvement
Support process mapping, continuous improvement, and implementation of approved technologies
Create, update, and maintain comprehensive written process documentation for PO procedures
Conduct stakeholder interviews, research, and requirements gathering to ensure documentation is accurate and actionable
Develop training materials (presentations, guides, reference sheets) tailored to diverse audiences
Facilitate group training sessions and collect feedback for ongoing improvement
Recommend, implement, and optimize use of workflow efficiency tools (e.g., Smartsheet, Excel, Asana)
Communicate status updates, training progress, and improvement recommendations to management
Investigate and propose solutions for process inefficiencies and address documentation discrepancies
Provide guidance and answer technical/non-technical questions about PO process and associated tools
End-to-end documentation and training support for PO process workflow
Liaison between operational teams, executive administrator, and management to drive efficiency and compliance
Leads initiatives for process improvement and supports adoption of new tools/platforms as needed
Qualification
Required
Bachelor's degree in business, Operations, Communications, or related field (required)
3-5 years relevant experience in process documentation, operations, training, or continuous improvement roles
Demonstrated process mapping and SOP writing ability
Excellent written and verbal communication skills; able to interact effectively across functions
Experience facilitating training sessions and developing instructional materials
Strong stakeholder engagement and interviewing skills
Analytical mindset: able to solve problems, propose, and implement improvement strategies
Detail-oriented and able to operate with minimal supervision
Ability to clearly document and map operational processes and standard operating procedures
Gathering insights by interviewing stakeholders
Skills: Strong process documentation/writing skills; proficiency in workflow/project management tools (Smartsheet, Excel); training facilitation capability; stakeholder interviewing and engagement
Preferred
Experience in project/program management, or team training (a plus)
Preferred hands-on experience with Smartsheet, Asana, or similar workflow tools
Fresh graduate also considered
Benefits
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Company
Synectics Inc.
Synectics Inc. is a premier national staffing firm founded in 1984, headquartered in Chicago, Illinois.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Lounds
Executive Vice President, Strategic Partnerships
Recent News
BusinessCloud
2025-12-19
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2025-09-13
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2025-07-24
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