State of Delaware · 1 day ago
Information Systems Support Specialist
Delaware, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Delaware is seeking an Information Systems Support Specialist to provide technical support for a statewide information system. This role involves managing service requests, troubleshooting system issues, and assisting with application updates and security implementations.
Government
No H1B
Responsibilities
Assists program managers in the computerization of agency information systems by identifying data/user needs, defining applications and making recommendations for new or enhanced automation of program information and computer system requirements, and providing information on data available from other states and the federal government
Analyzes current automated and non-automated information systems design and performance and recommends new/modified or deleted computer applications to ensure computer systems are in consonance with the agency's informational needs, goals and objectives
Coordinates with program managers and application support staff to troubleshoot and correct system errors and schedule system development, enhancement, testing and implementation; may oversee the work of contractors
Develops design and programming specifications for automated information processing systems, may prepare requests for proposals and evaluate proposals; provides data requirements to application support staff throughout the design and programming phases of a project
Plans for and coordinates testing of applications or tests computer applications by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs
May assist as a team member in the establishment, implementation and monitoring of data processing standards for the agency
Conducts user orientation and training for modified or new information system capabilities
Designs and develops reports, forms, files, computer screens and other tools for maximum efficiency and optimum work flow and in accordance with agency requirements
Maintains liaison with DTI, other state agencies, other states, vendors and the federal government in order to keep current on and provide input to standards and to plan for the development and maintenance of systems
Prepares memos, reports and computer operating manuals for use by management and operational staff expressing computerized information systems using charts, matrices and graphs
Responsible for the security of automated system information authority for assignment of user passwords
Develops and maintains system documentation
Qualification
Required
Six months experience in information systems analysis and design
Six months experience in conducting information systems needs and requirements analysis
Six months experience in technical report writing
Company
State of Delaware
The State of Delaware is an Equal Opportunity employer and values a diverse workforce.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Doug Rainey
Publisher and Chief Content Officer
Gerald Nagyiski
Chief Safety Officer
Recent News
2025-08-19
bloomberglaw.com
2025-05-17
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