Thoropass · 4 hours ago
Commercial Account Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $110K/yr
3+ years expThoropass is redefining how modern companies achieve and maintain compliance. They are seeking a commercially-minded, relationship-first Commercial Account Manager to own and grow a portfolio of existing customers, ensuring a seamless customer experience and identifying growth opportunities.
ComplianceInformation TechnologySaaSSoftware
Responsibilities
Own the commercial strategy for a book of existing customers, including key account renewal plans, product swaps, and expansion/whitespace opportunities
Partner tightly with the CSM to ensure a seamless customer experience, especially when conversations shift into money, scope, or growth
Proactively lead renewal and expansion motions—including joining renewal discovery for accounts midlevel accounts and larger, staying closely aligned on high-potential accounts
Manage leadership visibility and escalation for larger deals to avoid surprises and drive timely decisions
Identify and act on expansion signals (new frameworks/products, increased usage, new business units, M&A activity, budget approvals, competitive evaluations)
Own the commercial response to customer acquisitions, researching the parent org and engaging the right stakeholders to convert churn risk into pipeline
Qualification
Required
Associates Degree or Relevant Experience
3-5 years of experience in a customer facing and expansion role
Builds strong relationships with existing customers
Comfortable talking about renewals, pricing, and expansion
Spots growth opportunities and knows how to act on them
Good at handling risk (usage drop, org changes, acquisitions)
Communicates clearly and escalates issues early
Works well with CSMs and other internal teams
Organized and process-driven (account plans, deal steps, follow-through)
Preferred
Experience in a startup preferred but not required
Benefits
Exceptional health, dental, and vision care
Early equity in a fast-growing company
Hybrid work-from-home model (or remote)
Unlimited PTO
Company
Thoropass
Thoropass offers services for a variety of frameworks, including SOC 2, PCI, ISO, HITRUST, and HIPAA.
201-500 employees
H1B Sponsorship
Thoropass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$97.95MKey Investors
Fin CapitalJ.P. Morgan Growth Equity PartnersCanapi Ventures
2022-11-08Series C· $50M
2021-11-02Series B· $35M
2020-09-23Series A· $10M
Leadership Team
Sam Li
Founder/CEO at Thoropass
Austin Ogilvie
Executive Chairman
Recent News
GlobeNewswire
2026-01-22
Centana Growth Partners
2025-02-04
Company data provided by crunchbase